Service not starting

Community Support
1

Description

Hi There
This is my first post, I have updated to the latest version of rocket chat which I have done several times before. However now it wont start the service. I have tried a few things to correct this however I cant get past this errror. I found another post on Github for the same issue but it has not been answered and I need this chat back up asap.

Dec 11 19:14:58 rocketchat rocketchat[4686]: compatibilityError: null,
Dec 11 19:14:58 rocketchat rocketchat[4686]: logicalSessionTimeoutMinutes: null,
Dec 11 19:14:58 rocketchat rocketchat[4686]: heartbeatFrequencyMS: 10000,
Dec 11 19:14:58 rocketchat rocketchat[4686]: localThresholdMS: 15,
Dec 11 19:14:58 rocketchat rocketchat[4686]: commonWireVersion: null
Dec 11 19:14:58 rocketchat rocketchat[4686]: }
Dec 11 19:14:58 rocketchat rocketchat[4686]: }
Dec 11 19:14:58 rocketchat systemd[1]: rocketchat.service: Main process exited, code=exited, status=1/FAILURE
Dec 11 19:14:58 rocketchat systemd[1]: rocketchat.service: Failed with result ‘exit-code’.
Dec 11 19:17:26 rocketchat systemd[1]: rocketchat.service: Service has more than one ExecStart= setting, which is only allowed for Type=oneshot services. Refusing.

Any suggestions welcome

Other posts I found for this issue:
https://giters.com/RocketChat/Rocket.Chat/issues/23863

Server Setup Information

  • Version of Rocket.Chat Server: Latest now, was on 4.0.1
  • Operating System: Ubuntu
  • Deployment Method: snap ??? maybe, 100% not docker
  • Number of Running Instances: 1
  • DB Replicaset Oplog:
  • NodeJS Version:
  • MongoDB Version: Latest now
  • Proxy: Reverse proxied via haproxy but not relevent in this case as doesnt work internally as service not started
  • Firewalls involved: N/A

Any additional Information

2

Hey @gametastic2014

Did I talk to you on open yesterday? If so could you please leave the link to that conversation here and mark that solved? Cheers!

3

solved in this thread

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