RocketChat refreshes the page every time after changing the chat

Community Support
1

Description

Since the last update, we have the problem that when switching between the chats, the whole page has to reload in the browser. The link changes between “https://domainname.intranet/rocketchat/direct/” and “https://domainname.intranet/direct/” all the time. As an administrator team in our company, we have searched for possible solutions and unfortunately found nothing. Does anyone know what the problem could be?

The problem is that it takes a lot of time during the day to load the individual chats.

Thanks for your help

Server Setup Information

  • Version of Rocket.Chat Server: 6.5.2
  • Operating System: UCS Univention Corporate Server
  • Deployment Method: Docker
  • Number of Running Instances: 1
2

Its not very clear what you’re doing; switching between chat’s - in what? browser, client?

Are you using a reverse proxy to handle the https? is that setup correctly? the general approach is to use a subdomain like chat.domainname.whatever and proxy that to the docker container adding TLS, but it seems like you’re redirecting a path, which is ok if done correctly, but it looks like it isn’t.

Try talking directly to the container on whatever interface address its bound to, see if that also exhibits the same behaviour.

Check the server URL for the container, it matters, rocket needs to know what its full URL is.

That’s my best three guesses with the little information provided. Good Luck.