Rocket.Chat stopped working over HTTPS

Community Support
1

Rocket.Chat 0.71.1 (Ubuntu 18.04, snap) stopped working over HTTPS.
You can connect over HTTP on port 3000, but not HTTPS on a domain name. Settings no has not changed, the processes all work.
What to do?
How to understand whether the redirect from port 443 to port 3000 works on the host?

2

What are you using to handle your ssl termination? The built in caddy? If so please check status and get logs to see what’s happening

3

Customized in accordance with the documentation on the site. Used by caddy.
https://rocket.chat/docs/installation/manual-installation/ubuntu/snaps/autossl/

https://example-domain.com 
  proxy / localhost:3000 {
    websocket
    transparent
  }
4

Found in the documentation how to see the logs. Here is what is written in them:

– Logs begin at Wed 2018-11-21 00:50:06 CET. –
Dez 25 13:29:08 yuriy-Virtual-Machine systemd[1]: Stopped Service for snap application rocketchat-server.rocketchat-caddy.
Dez 25 13:29:08 yuriy-Virtual-Machine systemd[1]: Started Service for snap application rocketchat-server.rocketchat-caddy.
Dez 25 13:29:41 yuriy-Virtual-Machine rocketchat-server.rocketchat-caddy[3793]: Activating privacy features… 2018/12/25 13:29:41 too many renewal attempts; last error: acme : Error -> One or more domains had a problem:
Dez 25 13:29:41 yuriy-Virtual-Machine rocketchat-server.rocketchat-caddy[3793]: [chat.DOMENNAME.ru] acme: Error 403 - urn:ietf:params:acme:error:unauthorized - Invalid resp onse from http://chat.DOMENNAME.ru/.well-known/acme-challenge/0GpaUK4O4vSR4K60mqhICHYUaeVSpeRemNz_iCIq93E: “\n\n\n<meta name=“referrer” content =“origin-when-crossorigin”>\n/* eslint-disable */\n\n’use strict”
Dez 25 13:29:41 yuriy-Virtual-Machine systemd[1]: snap.rocketchat-server.rocketchat-caddy.service: Main process exited, code=exited, status=1/FAILURE
Dez 25 13:29:41 yuriy-Virtual-Machine systemd[1]: snap.rocketchat-server.rocketchat-caddy.service: Failed with result ‘exit-code’.
Dez 25 13:29:41 yuriy-Virtual-Machine systemd[1]: snap.rocketchat-server.rocketchat-caddy.service: Service hold-off time over, scheduling restart.
Dez 25 13:29:41 yuriy-Virtual-Machine systemd[1]: snap.rocketchat-server.rocketchat-caddy.service: Scheduled restart job, restart counter is at 39044.
Dez 25 13:29:41 yuriy-Virtual-Machine systemd[1]: Stopped Service for snap application rocketchat-server.rocketchat-caddy.
Dez 25 13:29:41 yuriy-Virtual-Machine systemd[1]: Started Service for snap application rocketchat-server.rocketchat-caddy.
Dez 25 13:30:02 yuriy-Virtual-Machine rocketchat-server.rocketchat-caddy[3829]: Activating privacy features… 2018/12/25 13:30:02 too many renewal attempts; last error: acme: Error 429 - urn:ietf:params:acme:error:rateLimited - Error creating new order :: too many failed authorizations recently: see https://letsencrypt.org/docs/rate-limits/
Dez 25 13:30:02 yuriy-Virtual-Machine systemd[1]: snap.rocketchat-server.rocketchat-caddy.service: Main process exited, code=exited, status=1/FAILURE
Dez 25 13:30:02 yuriy-Virtual-Machine systemd[1]: snap.rocketchat-server.rocketchat-caddy.service: Failed with result ‘exit-code’.
Dez 25 13:30:02 yuriy-Virtual-Machine systemd[1]: snap.rocketchat-server.rocketchat-caddy.service: Service hold-off time over, scheduling restart.
Dez 25 13:30:02 yuriy-Virtual-Machine systemd[1]: snap.rocketchat-server.rocketchat-caddy.service: Scheduled restart job, restart counter is at 39045.
Dez 25 13:30:02 yuriy-Virtual-Machine systemd[1]: Stopped Service for snap application rocketchat-server.rocketchat-caddy.
Dez 25 13:30:02 yuriy-Virtual-Machine systemd[1]: Started Service for snap application rocketchat-server.rocketchat-caddy.