Rocket.Chat can't quote messages, instead it shows a the logo and url

Hello,

I noticed a few threads with this topic but haven’t been able to find any resolution. Is it possible to get some ideas on how to resolve the issue below?

Description

When a message is quoted by a user, the quoted message shows up on chat as a Rocket.Chat logo and the URL. I’ve tried a previously mentioned solution to ensure the site URL was set as my site’s URL, but that didn’t resolve the issue. The server starts up running https://chat.domain.com as the default site URL.

rocketchat_quote_issue

I should also mention my current server is running behind an Nginx reverse proxy, which is serving it without issues. I’m not sure if there’s anything specific that should be configured on it to allow quoting to work correctly.

Server Setup Information

  • Ubuntu 18.04 LTS server
  • snap installation (snap installation - snap install rocketchat-server)
  • Rocket.Chat version - 3.5.2
  • Site URL is https://chat.domain.com not localhost

Any insight would be appreciated.

Thank you.

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