Reloading/Refreshing Issue on Client


my clients have a reloading/refreshing issues with the server. Every ~30 seconds the online status suspends for ~.5 seconds and reloads the status. Additionally a “reconnecting” window appears on the screen’s top for about a millisecond. It seems that a websocket is sceduled regularly to reload.

network activity posted below:

Server Setup Information

  • Version of Rocket.Chat Server: 4.5.0
  • Operating System: GKE
  • Deployment Method: Helm
  • Number of Running Instances: 1
  • DB Replicaset Oplog: ?
  • NodeJS Version: 14.18.2
  • MongoDB Version: 4.4.11
  • Proxy: gcp ingress loadbalancer
  • Firewalls involved: no

Any additional Information

Installation via Default Helm Charts. Since lack of SSL Config in helm i add a second IP with Certificate and rewrite to the Loadbalancer. The Config is broken so i have to remove a host path Rule and wait for the next sync of the ingress to add it back. its not saveable with default hosts Path Rule (host 2).

Thanks for your help.


If anyone has any idea, I would really appreciate it.
Thanks in advance.


Hi Fabian,

appreciate your question.

The problem seems to be with the current HELM installation. The settings are obsolete and it seems like there is no fix in sight.

From what I know, you should keep the host path rule and that should fix the problem.