Reloading/Refreshing Issue on Client

Community Support
1

Description

Hello,
my rocket.chat clients have a reloading/refreshing issues with the server. Every ~30 seconds the online status suspends for ~.5 seconds and reloads the status. Additionally a “reconnecting” window appears on the screen’s top for about a millisecond. It seems that a websocket is sceduled regularly to reload.

network activity posted below:

image (7)
image (7)1657×724 56.7 KB

Server Setup Information

  • Version of Rocket.Chat Server: 4.5.0
  • Operating System: GKE
  • Deployment Method: Helm
  • Number of Running Instances: 1
  • DB Replicaset Oplog: ?
  • NodeJS Version: 14.18.2
  • MongoDB Version: 4.4.11
  • Proxy: gcp ingress loadbalancer
  • Firewalls involved: no

Any additional Information

Installation via Default Helm Charts. Since lack of SSL Config in helm i add a second IP with Certificate and rewrite to the Loadbalancer. The Config is broken so i have to remove a host path Rule and wait for the next sync of the ingress to add it back. its not saveable with default hosts Path Rule (host 2).

Thanks for your help.

2

bumping.

If anyone has any idea, I would really appreciate it.
Thanks in advance.

Cheers
Fabian

3

Hi Fabian,

appreciate your question.

The problem seems to be with the current HELM rocket.chat installation. The settings are obsolete and it seems like there is no fix in sight.

From what I know, you should keep the host path rule and that should fix the problem.

Cheers
Martin