Push notifications are not sending for specific user

Community Support
1

Rocket.Chat Version: 0.74.3
NodeJS Version: 8.11.3 - x64
Platform: linux
iOS official client iPhone/iPad v3.41
Setting: Push Mobile Notifications For All Messages. (the same behavior for Mentions)

I don’t know why but from some point push messages stopped sending for me. I receive test push message for all my devices but I don’t for regular messages.

I switched on debug messages and I see “send message” logs only for a test message:

34mI20190413-07:36:54.660(0) Push: send message "@<username>" via query { userId: 'GSQ7WN4ax98qxxxxxxx' } 
e[34mI20190413-07:36:54.661(0) Push: send to token { apn: 'fc80b0364064bd67aa206d15f4c96b6f911e65d273ef1e4d03ea71dxxxxxxxxx } 
[34mI20190413-07:36:54.663(0) Push: send to token { apn: '161262d6989eec5fd072bc468441c0cc7b198cf3456022a3d4cc94fxxxxxxxx' } 
[34mI20190413-07:36:54.667(0) Push: send to token { apn: 'ce63e208a03531d70a24d59063768ca14530bf6df3e7c0efcb5dd4xxxxxxxx' } 
[34mI20190413-07:36:54.669(0) Push: send to token { apn: 'a0d11f1d318ae264608bdbfd4ae74437dfef5e6243db1ed2957606a7xxxxxxxxx' } 
e[34mI20190413-07:36:54.672(0) Push: send to token { apn: '42976f6397bfb35a59f897eb553de84ead4bc5434673a6873c090xxxxxxxxxx' }

There are no any problems for the other users. Any suggestions?

2

Same here. No notifications on iOS 12 even though they are turned on in phone settings and in app. We are a cloud based paying customer. :confused:

3

The issue has been resolved in same way as it appeared - for no apparent reason.

4

Some new information: the issue is still present and it’s connected with the desktop app. When I close desktop app push notifications strat working but after a few days have passed, push notifications don’t work again till I close the desktop app again.