Problems with Tenor and Imgur

Has anyone been able to get these two apps to work?
The apps installed, but searches come up empty.


Just installed both Apps, all working fine in 5.3.0

What version are you running?

Bear in mind that you Rocket.Chat instance needs Internet access in order to grab the previews an the chosen image.

Let me know if this helps :slight_smile:

I’m very new. So I likley messed something up on my end.
I’m on 5.3.0
Giphy works just fine and I can access the server from the internet and it can get out to the internet.

Can you see any outstanding logs on both the browser console and server logs?

This is probably (well, usually is) something on your network as on a new fresh install it works just fine :grimacing:

Feel free to also reach our Community at Rocket.Chat
so you can have a more direct support :slight_smile:

1 Like

From the Debug I am seeing the following.
debug: 2022-11-22T16:22:35.478Z Caller: apply → apply

  "Did not get a valid response",
    "url": "",
    "method": "get",
    "statusCode": 403,
    "headers": {
      "accept-ranges": "bytes",
      "access-control-allow-credentials": "true",
      "access-control-allow-headers": "Authorization, Content-Type, Accept, X-Mashape-Authorization, IMGURPLATFORM, IMGURUIDJAFO, sessionCount, IMGURMWBETA, IMGURMWBETAOPTIN, X-expSNKPK127, X-Imgur-Defender-Bypass",
      "access-control-allow-methods": "GET, PUT, POST, PATCH, DELETE, OPTIONS",
      "access-control-allow-origin": "*",
      "access-control-expose-headers": "X-RateLimit-ClientLimit, X-RateLimit-ClientRemaining, X-RateLimit-UserLimit, X-RateLimit-UserRemaining, X-RateLimit-UserReset, Geo-City, Geo-Region, Geo-Metro-Code, Geo-Country-Code",
      "cache-control": "no-store, no-cache, must-revalidate, post-check=0, pre-check=0",
      "connection": "close",
      "content-encoding": "gzip",
      "content-type": "application/json",
      "date": "Tue, 22 Nov 2022 16:22:35 GMT",
      "etag": "W/\"147daab27ce3d042756d19ca69b473eb7d0bf78b\"",
      "server": "cat factory 1.0",
      "transfer-encoding": "chunked",
      "vary": "Accept-Encoding",
      "x-cache": "MISS, MISS",
      "x-cache-hits": "0, 0",
      "x-frame-options": "DENY",
      "x-served-by": "cache-iad-kiad7000080-IAD, cache-bfi-krnt7300036-BFI",
      "x-timer": "S1669134155.393328,VS0,VE80"
    "content": "{\"data\":{\"error\":\"Invalid client_id\",\"request\":\"\\/3\\/search\\/\",\"method\":\"GET\"},\"success\":false,\"status\":403}",
    "data": {
      "data": {
        "error": "Invalid client_id",
        "request": "/3/search/",
        "method": "GET"
      "success": false,
      "status": 403

That’s strange.

Looks like something on imgur side. Maybe some geo block?