Please help me restore the starter license

Community Support
1

Description

Please help me restore the starter license

Server Setup Information

  • Version of Rocket.Chat Server: 6.13.0
  • Operating System: Debian 12
  • Deployment Method: docker
  • Number of Running Instances: 1
  • DB Replicaset Oplog:
  • NodeJS Version: 14.21.3
  • MongoDB Version: 6.0.13
  • Proxy: nginx
  • Firewalls involved:

Any additional Information

I accidentally cancelled my Starter license and switched to a Community license. Please help me get back to the Starter license.

Deployment ID
4e0a5df3-f1df-4645-80ae-49e6c228e6dc

Cloud Workspace ID
65a48c18f0b0e50001c021b2

2

I have referred this to the team and I hope someone will be in contact shortly.

3

Unfortunately, there are no changes yet.

4

Team, this is on our radar. We recently implemented some self-service features to do it with 7.0 version.
Analyzing the case and we’ll get back soon.

5

Hello, @rocketchata3b!

To return to the Starter Plan, please log in to your Cloud Account, click on the kebab menu of your workplace, and select the button “Upgrade to Starter.”

Check the screenshot below and let us know if you have any questions :slight_smile:

starter
starter1912×856 97.7 KB

6

Thank you, the license has been changed.