Multiple pushes on inactive devices

Community Support
1

Description

Hello!

we were wondering about the thing that we are running out of our monthly free push limit very quickly.

What we figured out is that users receive multiple pushes when they change their mobile devices. They install the mobile app on the new device and delete the app on the old ones. Or reset the old phone…

It seems that Rocket pushes messages to the old one and the new one…

What can we do to prevent this? Is there a “automatic logout when inactive” for the devices?
I tried the option “logout from other locations” option. No effect on the behavior.

Thanks for your help and regards from germany.

Server Setup Information

  • Version of Rocket.Chat Server: 4.5.0
  • Operating System: Ubuntu 20.04
  • Deployment Method: Manually installed
  • Number of Running Instances: 1
  • DB Replicaset Oplog:
  • NodeJS Version: 14.19.0
  • MongoDB Version: 5.0.6
  • Proxy: nginx
  • Firewalls involved:
2

Hi!

Thanks for pointing this out. Our team is already aware of this and some improvements will land on the roadmap for this.

I Believe the best course of action here is to open up an Issue at