Mongo is not available, can't start

Community Support
1

Hi all,
not sure if this is right place to ask about this problem, but screenshot shows rocketchat is running but mongo is not available.

I have ubuntu server 16.04 LTS, installed rocket chat snap and worked great untill now.

How can I fix this? I tried remove snap and installed it again, same message.

Thanks.
sudo systemctl status snap.rocketchat-server.rocketchat-server.service
mongo

sudo systemctl status snap.rocketchat-server.rocketchat-mongo.service

● snap.rocketchat-server.rocketchat-mongo.service - Service for snap application rocketchat-server.rocketchat-mongo
Loaded: loaded (/etc/systemd/system/snap.rocketchat-server.rocketchat-mongo.service; enabled; vendor preset: enabled)
Active: inactive (dead) (Result: exit-code) since Wed 2018-03-21 18:17:55 CET; 1h 33min ago
Process: 2058 ExecStart=/usr/bin/snap run rocketchat-server.rocketchat-mongo (code=exited, status=48)
Main PID: 2058 (code=exited, status=48)

Mar 21 18:17:55 ubuntu systemd[1]: snap.rocketchat-server.rocketchat-mongo.service: Unit entered failed state.
Mar 21 18:17:55 ubuntu systemd[1]: snap.rocketchat-server.rocketchat-mongo.service: Failed with result ‘exit-code’.
Mar 21 18:17:55 ubuntu systemd[1]: snap.rocketchat-server.rocketchat-mongo.service: Service hold-off time over, scheduling restart.
Mar 21 18:17:55 ubuntu systemd[1]: Stopped Service for snap application rocketchat-server.rocketchat-mongo.
Mar 21 18:17:55 ubuntu systemd[1]: snap.rocketchat-server.rocketchat-mongo.service: Start request repeated too quickly.
Mar 21 18:17:55 ubuntu systemd[1]: Failed to start Service for snap application rocketchat-server.rocketchat-mongo.

sudo journalctl -u snap.rocketchat-server.rocketchat-mongo

I CONTROL [initandlisten] MongoDB starting : pid=2029 port=27017 dbpath=/var/snap/rocketchat-server/common 64
Mar 21 18:17:55 ubuntu rocketchat-server.rocketchat-mongo[2000]: 2018-03-21T18:17:55.181+0100 I CONTROL [initandlisten] db version v3.2.7
Mar 21 18:17:55 ubuntu rocketchat-server.rocketchat-mongo[2000]: 2018-03-21T18:17:55.181+0100 I CONTROL [initandlisten] git version: 4249c1d2b5999ebbf1fdf3bc0e0e3b3ff5c0aaf2
Mar 21 18:17:55 ubuntu rocketchat-server.rocketchat-mongo[2000]: 2018-03-21T18:17:55.181+0100 I CONTROL [initandlisten] OpenSSL version: OpenSSL 1.0.2g 1 Mar 2016
Mar 21 18:17:55 ubuntu rocketchat-server.rocketchat-mongo[2000]: 2018-03-21T18:17:55.181+0100 I CONTROL [initandlisten] allocator: tcmalloc
Mar 21 18:17:55 ubuntu rocketchat-server.rocketchat-mongo[2000]: 2018-03-21T18:17:55.181+0100 I CONTROL [initandlisten] modules: none
Mar 21 18:17:55 ubuntu rocketchat-server.rocketchat-mongo[2000]: 2018-03-21T18:17:55.181+0100 I CONTROL [initandlisten] build environment:
Mar 21 18:17:55 ubuntu rocketchat-server.rocketchat-mongo[2000]: 2018-03-21T18:17:55.181+0100 I CONTROL [initandlisten] distmod: ubuntu1604
Mar 21 18:17:55 ubuntu rocketchat-server.rocketchat-mongo[2000]: 2018-03-21T18:17:55.181+0100 I CONTROL [initandlisten] distarch: x86_64
Mar 21 18:17:55 ubuntu rocketchat-server.rocketchat-mongo[2000]: 2018-03-21T18:17:55.181+0100 I CONTROL [initandlisten] target_arch: x86_64
Mar 21 18:17:55 ubuntu rocketchat-server.rocketchat-mongo[2000]: 2018-03-21T18:17:55.181+0100 I CONTROL [initandlisten] options: { net: { bindIp: “127.0.0.1” }, processManagement: { pidFilePath: "/var/sn
Mar 21 18:17:55 ubuntu rocketchat-server.rocketchat-mongo[2000]: 2018-03-21T18:17:55.200+0100 E NETWORK [initandlisten] listen(): bind() failed errno:98 Address already in use for socket: 127.0.0.1:27017
Mar 21 18:17:55 ubuntu rocketchat-server.rocketchat-mongo[2000]: 2018-03-21T18:17:55.200+0100 E NETWORK [initandlisten] addr already in use
Mar 21 18:17:55 ubuntu rocketchat-server.rocketchat-mongo[2000]: 2018-03-21T18:17:55.200+0100 E STORAGE [initandlisten] Failed to set up sockets during startup.
Mar 21 18:17:55 ubuntu rocketchat-server.rocketchat-mongo[2000]: 2018-03-21T18:17:55.200+0100 I CONTROL [initandlisten] dbexit: rc: 48
Mar 21 18:17:55 ubuntu systemd[1]: snap.rocketchat-server.rocketchat-mongo.service: Main process exited, code=exited, status=48/n/a
Mar 21 18:17:55 ubuntu systemd[1]: snap.rocketchat-server.rocketchat-mongo.service: Unit entered failed state.

2

ok i solved it with command kill mongod process because it was allready in use, and restarted mongo and rocket.chat, now lets see if i can restore my database data :D.

3

hi all, problem comes back when i reboot server, so if someone knows what could be the problem please help, if not i will do fresh install of server :frowning:

thanks

4

oh I removed mongodb-server from server and now port and address is available for rocket chat, is it possible i had two of mongod “fighting” for the address and port? now I can say it works after reboot :smile:

5

Yes as you discovered if you install mongo and then install the snap… You have issues with mongo starting.

6

Thanks Aron,

I was confused because i did fresh install of ubuntu server and i choose in the installation menu to install LAMP, SSH…, and i did rocketchat snap install and it was working, then after few days that error came. :grin:

7

@zoran How to remove mongodb-server? what command did you use ?

8

You should not install LAMP etc. if you are only going to run Rocket Chat. Choose a minimal Linux installation and only install the depedencies. That will give you a faster and more secure system.

1 Like
9

Hi. I just googled it. Don’t remember right now the exact command sorry. But, as i see there are still google results in ask ubuntu. Just try to do a google search for something like “ubuntu remove mongodb server”.