Description Chat messages appear greyed out when trying to send new messages. The only workaround I have found is to restart the server. Do note that the rocket chat server runs in Azure as an app service while Mongo DB instance is in Atlas externally. Server Setup Information Version of Rocket.…

I would imagine that you have connection issues somewhere. What do your logs tell you?

Hey John Thanks for the reply. Chat works perfectly fine most of the time. This happens only when the chat server was inactive for some days as per my observation. I’ll get you the logs once I face the issue again. I was wondering if I have to enable any specific settings when mongoDB is external…

[image] sahan: I was wondering if I have to enable any specific settings when mongoDB is external as this never occurred when running mongoDB along with the chat in the same machine. it shouldn’t matter - localhost vs someotherhost - it can’t tell where they are! However, the further away th…

Error logs as follows I20210707-08:52:51.724(0) Exception in callback of async function: TypeError: Cannot read property 'name' of null at ReplSetState.remove (/app/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/core/topologies/replset_state.js:162:27) at…

Hmmm… Cannot read property ‘name’ of null Exception in setInterval callback: MongoNetworkError: connection 6 to test1234-shard-00-01.yphjv.mongodb.net:27017 closed at TLSSocket Set { ‘RetryableWriteError’ } MongoError: not master at Connection codeName: ‘NotWritablePrimary’ I wou…

Thanks for reply @john.crisp Since the beginning, that has been my suspicion too. As of now Mongo is sitting in an external network. Next plan is to associate a Mongo DB instance within the same network to see if that resolves the issue.

[image] sahan: Since the beginning, that has been my suspicion too. As of now Mongo is sitting in an external network. Next plan is to associate a Mongo DB instance within the same network to see if that resolves the issue. Certainly worth trying for starters. let us know how you get along.

Hello guys, I’m having the same issue here… The default users can only send messages inside some channel or group, but direct/private messages are not being sent. The app was build with Snap in a Digital Ocean droplet on Ubuntu 18.04. I applied the steps present here Snaps - Rocket.Chat Docs (I na…

Please don’t crash in on threads. [image] inhomeoffice: Hello guys, I’m having the same issue here… Unless you are running exactly the same system then, despite appearances, you probably have a different issue. Start a new thread with your server setup information, hardware, and proxy/firew…

Hi, I had the same issue for a while. searched a lot but no useful response found. I went through bellow: either with mongo shell or compass find lard collections or the collections that has the most documents in it. for me it was the rocketchat_message_read_reciept thas has 24.4 GB of space and a…

Messages are greyed out

Community Support

m_taleghani August 29, 2021, 7:49am 12

here is my problem and more info for you. Hope it help.

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Messages are greyed out

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