Login issues using iphone/android for all browsers

Community Support Mobile Apps
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1

Hi everyone, new here. Haven’t been able to find an answer for a couple of issues I’m experiencing so thought I’d try a post.

The issue is creating a new account/verifying email via iphone and android for all browsers.

  1. Create account and click ‘join your team’. I land on a page that says ‘send an email verification link’. When I check my email, I have received two ‘verify your email’ emails. It seems the first is sent when I click join your team, and the second is sent when I click send verification link. Is there a way to prevent the first verification email?
  2. When I check my mailbox, the first email from rocketchat is the ‘Welcome to Rocketchat - Login here’. I haven’t received the verify email yet. This will be confusing for external users. Is there a way to turn off welcome emails globally?
  3. Once I click verify email, I am redirected to rocketchat via my browser and the page doesn’t load. I need to click refresh? Any ideas on how to resolve this?
  • Server Setup Information:
    • Licence type eg CE/Starter/Pro : Community Edition (CE)
    • Number of users: 3 in dev. None in prod yet (max 10)
    • Server hardware: VPS
    • Version of Rocket.Chat Server: 7.7.1
    • Operating System: Ubuntu Server 24.04.2 LTS
    • Deployment Method: Docker
    • Number of Running Instances: 1x development / 1x production (eventually)
    • DB Replicaset Oplog: Not sure what they’re asking for. No changes to defaults.
      • IIRC, default Oplog size is ~5% of storage, or ~3.85GB for this system.
    • NodeJS Version: v22.14.0
    • MongoDB Version: 6.0.13 / wiredTiger (oplog Enabled)
  • Proxy information:
    • Web server: Nginx (also testing traefik)
    • Reverse proxy setup: Yes

Thank you.

2

You should probably spend some time in the docs, and have a thorough read of all the admin options available.

Under your:

https://your.server/admin/settings/Accounts

Also - make sure you do NOT use GridFS - see the docs for more.

3

I’ve reviewed doco and have mostly resolved the email issues.

I am still landing on rocketchat web page after clicking verify email, and the page doesn’t load - I need to click refresh. Can anyone provide any guidance please?