Logging in for this IP temporary not possible

Community Support
1

Description

I am running the latest snap 3.x version. I think 3.18.

I was working in the layout section and inserted some html for displaying a logo on the home page. The logo got displayed so the HTML was ok. After that I suddenly got logged out and got a notification that logging in for my IP was temporary disabled.

I tried other locations (different IP) same problem. Also all the users are not able to login. They get the same message.

Reboots, different browsers, same problem.

What I need is a way to switch off the block by IP option in the logs section. Does anyone know how I can change it in mongodb and by what command?

Thanks,

Stef

2

hi @chatdev ! Welcome to our forums!

All settings can be changed using the UI, the API or directly into the DB.

I usually go to the settings, let the mouse hover it for a while, and get the name. This one, for instance, is Block_Multiple_Failed_Logins_By_Ip

you can try changing it from the API or directly, for that, check this doc:

You can also use a software like Mongodb Compass to help you navigate into the database. The collection you are looking for is the rocketchat_settings

let me know if you were able to log in again.

Also:

What I need is a way to switch off the block by IP option in the logs section. Does anyone know how I can change it in mongodb and by what command?

You mean in the Admin > Account, right?