Description self-hosted rocketchat enabled two factor authentification by email, and auto opt-in users to two factor auth all users imported from an LDAP SMTP email server settings are blank/unset => can’t set SMTP server settings, asking for code sent by email, that has never been sent => can’t …

Found a way myself. Use Mongodb shell to do those queries : db.rocketchat_settings.update({“_id” : “Accounts_TwoFactorAuthentication_Enabled”},{$set: {“packageValue” : false}}); db.rocketchat_settings.update({“_id” : “Accounts_TwoFactorAuthentication_Enabled”},{$set: {“value” : false}}); db.roc…

I’m in exactly the same position with my Snap deployed server. SMTP server is no longer connecting, so I’m not getting any of the 2FA emails that I need so I can turn 2FA off! Any chance there’s a Snap config command to turn 2FA off? Or is your method, @Alicya , somehow applicable to a Snap deployme…

Hi @Alicya , I can not connect to mongodb since I installed rocketchat with snap. Is there any other way to use the queries? Thank you!

Just for reference, if you installed a snap on ubuntu like this, and using @Alicya 's magic recipe, here’s how you access the local mongo db: /snap/rocketchat-server/current/bin/mongo Then run use parties; db.rocketchat_settings.update({"_id" : "Accounts_TwoFactorAuthentication_Enabled"},{$set: …

Locked out by a two factor authentification loop

Community Support

julio_semantix January 6, 2021, 8:47pm 8

Thanks man, perfect response

Not receiving emails anymore so cannot change settings as admin as TOTP is required

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Locked out by a two factor authentification loop

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