Description self-hosted rocketchat enabled two factor authentification by email, and auto opt-in users to two factor auth all users imported from an LDAP SMTP email server settings are blank/unset => can’t set SMTP server settings, asking for code sent by email, that has never been sent => can’t …

Found a way myself. Use Mongodb shell to do those queries : db.rocketchat_settings.update({“_id” : “Accounts_TwoFactorAuthentication_Enabled”},{$set: {“packageValue” : false}}); db.rocketchat_settings.update({“_id” : “Accounts_TwoFactorAuthentication_Enabled”},{$set: {“value” : false}}); db.roc…

Locked out by a two factor authentification loop

Community Support

julio_semantix January 6, 2021, 8:47pm 8

Thanks man, perfect response

Not receiving emails anymore so cannot change settings as admin as TOTP is required

Topic		Replies	Views
Error SMTP configuration and problem with two-factor authentication Community Support	1	256	February 24, 2023
Two Factor Authentication via email broken Community Support	4	967	March 4, 2022
Locked out of my Admin Panel (2FA email problem) Community Support	2	1465	November 8, 2021
Not receiving emails anymore so cannot change settings as admin as TOTP is required Community Support	2	1478	September 9, 2021
2FA Blocked account - Unlock user account as admin Community Support	2	1320	January 15, 2021

Join our Community Open Call tomorrow where we'll share more details regarding recent changes and answer questions about updating your workspace to the latest Rocket.Chat

Locked out by a two factor authentification loop

Related Topics