Livechat Manual Selection by Routing not working


Hi, I am using the whatsapp subscription with pleasure. now i wil use the livechat but when i get a livechat i must be refesh te page with F5 and i see the chat. When i then click on ‘take this’ is see also double in the ‘queue’ and in ‘chats in progress’ How can i solve this problem?

Added later:
when i set the routing from ‘manual selection to automatic’ is the problem solved.

How can it also works with manual selection?

Server Setup Information

  • Version of Rocket.Chat Server: 4.5.0
  • Operating System: Ubuntu 20.04
  • Deployment Method: Manual
  • Number of Running Instances:
  • DB Replicaset Oplog: 4.4.12 / wiredTiger (oplog enabled)
  • NodeJS Version: 14.18.3
  • MongoDB Version: 44…12
  • Proxy: no
  • Firewalls involved:


Can you confirm if this Issue is related?