otoh
April 5, 2019, 5:29pm
1
I’m using RC (current snap version) for live chat, in guest pool mode and I need agents to get notifications and/or continuous alert of incoming chat. I see this feature referenced:
Back with another exciting release!
This release brings beta release of end to end encryption! This one is pretty exciting! More details about that here: https://rocket.chat/docs/user-guides/end-to-end-encryption/
It also brings blockstack as a decentralized auth provider.
Ability to bring in files from webdav or save a file to your own webdav. Think Nextcloud
and specifically
RocketChat:develop ← assistify:port/#7292-livechat-guestpool-notifications
opened 08:50PM - 25 Apr 18 UTC
Closes #7292
This fixes desktop notifications not being created if a live cha… t visitor created a room by sending the first message.
## Remarks
- Notifications other than livechat and guest pool are based upon the user's subscriptions. Only for the live chat inquiries (the "requests for an agent to join"), there's a need for an alternative mechanism.
- Once an agent is joined, he's the only one to notify which matches the default: He'll have a valid subscription once joined.
- All code added is non-destructive (new functions, arrays concatenated, ...) - it will most likely not make things worse, even if it doesn't meet all the aspects
- From an architectural perspective, it would be better to have the code for creating the livechat-notifications in a separate hook defined in the livechat-package. The way it's been implemented creates a dependency from the notifications-api to the livechat-models - which is not good. On the other hand, the dependency is de-facto already there (`room.t !== 'l'`) and implementing it there has a high re-use.
But it’s not working for me. In least amount routing, these features work - continuous tone and desktop notifications. But in guest pool routing, all agents get one short sound and no notification.
Can anyone confirm this is working for them? And/or if there is any specific config/setting I need to turn on?
pedro
December 22, 2019, 5:06pm
2
I’m using server version 2.3.2 and having exactly same issue.
Agents get only “ding” but no desktop notificitation (also no notification in tray icon).
Are you able to resolve this issue? I feel desperate…
I have found similar issue/pull: