I’m using RC (current snap version) for live chat, in guest pool mode and I need agents to get notifications and/or continuous alert of incoming chat. I see this feature referenced:
But it’s not working for me. In least amount routing, these features work - continuous tone and desktop notifications. But in guest pool routing, all agents get one short sound and no notification.
Can anyone confirm this is working for them? And/or if there is any specific config/setting I need to turn on?