Latest RocketChat Snap - permanently loading (3 dots)

Community Support
43

I am not sure it is related.
I notice that there are serveral error on caddy shown as below.

{“level”:“error”,“ts”:1710749677.3890107,“logger”:“http.handlers.reverse_proxy”,“msg”:“aborting with incomplete response”,“error”:“http2: stream closed”}

44

i ran into the same issue, and tried nearby everything I could find and imagine.

All users could login, but poor admin, not, just the 3 nice dots you loved ;-).

However, I found this thread here:

(Users with Role Admin cannot login (Ubuntu snap) · Issue #31893 · RocketChat/Rocket.Chat · GitHub)

And the solution for me was:

  • fetch a copy of Navicat for mongodb
  • connect to your mongodb of rocketchat, using a ssh tunnel
  • then, run:
db.rocketchat_banner.drop()
db.rocketchat_banner_dismiss.drop()

maybe better, because, it happened again :frowning:

use rocketchat
db.rocketchat_banner.updateMany({ },{ $set: { active: false }})

Thanks to luizjr
Thanks to grzebo · GitHub

1 Like
45

Of course you can also run those commands directly on the mongosh