Jitsi from marketplace “already installed” and cannot be removed/activated

Community Support
1

Description

I have recently migrated from docker to a virtual machine, by exporting the mongodb database and everything works except that the two apps that I had installed with docker

  • jitsi
  • giphy
    are not showing up as installed, but when I try to install them from the marketplace, I get the following error.

Apps_Error_App already exists.

Server Setup Information

±----------------------------------------------+
| SERVER RUNNING |
±----------------------------------------------+
| |
| Rocket.Chat Version: 6.3.6 |
| NodeJS Version: 14.21.3 - x64 |
| MongoDB Version: 6.0.10 |
| MongoDB Engine: wiredTiger |
| Platform: linux |
| Process Port: 3000 |
| Site URL: http://xx.xxx.xxx.xxx:3000 |
| ReplicaSet OpLog: Enabled |
| Commit Hash: db43ef890b |
| Commit Branch: HEAD |
| |
±----------------------------------------------+

  • Version of Rocket.Chat Server:
  • Operating System: debian 12
  • Deployment Method: tar
  • Number of Running Instances: 1
  • DB Replicaset Oplog:
  • NodeJS Version:
  • MongoDB Version:
  • Proxy: nginx
  • Firewalls involved:

Any additional Information

not exactly sure how to get any extra info. I am not sure how to uninstall, or remove from command line the point to the file that it think exist, but in fact does not.

any assistance would be greatly appreciated!
I have beeen looking at this for week, and I have seen that it’s happened before and been resolved, but I didn’t see any usable repeatable information involving a fix.

2

I have the exact same issue with Giphy. Had to restore Rocket.chat to a brand new server because after a reboot, it wouldn’t start. So backed up and imported mongo to new server.

Now getting Apps_Error_App already exist trying to install Giphy. It isn’t listed as already installed. No way I can find to see or remove whatever it thinks is there.

3

I am beginning to think that this is something that would have to be manipulated in the database. If I had the knowledge to as to where it’s located, I wouldn’t mind mucking around, but I’m no DBA, I might push this over to github.

4

@jeremyjpope ill be darned if the problem hasn’t resolved itself.

all of a sudden, jitsi and giphy work. I didn’t do anything and blam, it’s fixed.

maybe it was that something had to age out in the database, who knows, just wanted to let you and anyone else know.

5

It’s still happening for me. But I hope it does clear up. I do think it’s in the db, but I don’t know where to look to find it.