File uploads not working for my Mobile users

Community Support Mobile Apps
1

Rocketchat 4.4.1. I had to restore my image from backup. Prior, I had no issues. Now my Android/IoS users try to upload a picture. The upload progress bar progresses to the end and the error is “error, try again?”. I look in the log and I can see no errors. Uploads from the desktop client do work. The storage type is and always has been GridFS and has worked. I turned off Protect Uploaded files and still no difference. My Android version is 4.24.0.28002. This used to work.

2

hi!

What version have you upgraded from?

Desktop and Web versions work fine, this only happens in mobile, right?

3

I upgraded from 4.4.0. It seems that Desktop and Web updates are working and the Android and IoS versions act like they are getting the upload and then it just says “error” from the mobile client. I don’t have any log information to work from, so I am not sure how to diagnose the error.

4

I just upgraded to 4.4.2. Android and IoS users can’t upload images. Desktop users can. Seems like no one else has this issue at all.

5

Hi! Were you able to solve this or get more logs?

6

@dudanogueira Yes, I found a solution and posted it on my Discourse.

1 Like
7

So, after my mmap to wiredTiger migration, uploads freeze at 0% from both the desktop and mobile. I have a very standard docker install. Everything else works. I am at mongo 5 and the latest Rocketchat. Any ideas?

8

I try downgrade to 4.x version, and in this version i receive this error when send a file or audio:
Captura de tela de 2022-12-28 00-19-53
(unsupported content type text/plain; charset=UTF8)
In Desktop thats simple work, please that a important bug.

9

Hi!

You should avoid downgrading (it’s certainly not a good thing to do) as there are some migrations in place when you migrate, specially between majors 5.X → 4.x

10

I do not do a downgrade, i do a new instalation, but thats not work, In older versions who are not disponible in docker images the upload woks fine, Do you have a solution to mobile upload bug? thats work only in desktop, in older versions thats works, thats a important resource for my aplication in special the audio. thanks

11

Thats a old bug: