Web server: Nginx
Reverse proxy setup: Yes
Type of SSL/https certificates: Letsencrypt
Can not load workspace information. Has anyone else had this problem? How did I fix it?
Check the websocket. That is key.
Disable cloudflare & test.
If you search here you’ll find several instances where it is not properly set up and will cause issues.
It’s the same when called without going through cloudflare proxy.
This my nginx config
location / {
proxy_pass http://backend;
proxy_http_version 1.1;
proxy_set_header Host $host; #$http_host;
proxy_set_header X-Real-IP $remote_addr;
proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
proxy_set_header Upgrade $http_upgrade;
proxy_set_header Connection “upgrade”;
proxy_set_header X-Forwarded-Host $host;
proxy_set_header X-Forward-Proto $scheme; #https;
proxy_set_header X-Nginx-Proxy true;
proxy_redirect off;
proxy_read_timeout 3600s;
proxy_send_timeout 3600s;
proxy_connect_timeout 3600s;
}
Use their default nginx template for testing:
Make sure you are registered using a proper domain etc.
Check your docker logs.
This is the setting you need to check in the dev tools:
Might need to look at your compose/.env too.
I checked and found that the domain name matches that I set. But I checked rocketchat container log, I found this log when I open admin information page.
{"log":"[2025-10-07T04:22:44.453Z] WARN xxxxxxxxxxxxx/BROKER: Service '$node.list' is not available.\n","stream":"stderr","time":"2025-10-07T04:22:44.453919727Z"}
Yup that looks wrong.
At a vague guess, and with a lack of detail, this is connectivity.
Looks like you still have cloudlare on.
Turn it off completely. You must get Rocket working correctly without it first.
Are you using the default nginx template as I suggested?
What is in your docker compose file & .env?
Please stop guessing and just provide the required info so you don’t become a X Y Info problem.
Also see here for how to document issues.
It’s fixed now, just restart the rocketchat after restarting the service ‘$node’ started.
Not sure what is causing this issue, haven’t changed any settings.
Thank you.
