Err_connection_refused

Community Support
1

Description

Can’t open Rocketchat on my browser. Even though MongoDB and RocketChat are running, I still get connection refused on my browser. Can someone help me to figure out what might be wrong?

Server Setup Information

  • Version of Rocket.Chat Server: 6.5.0
  • Operating System: Ubuntu 22.04.3 LTS
  • Deployment Method: Manual installation
  • Number of Running Instances: 1
  • DB Replicaset Oplog: rs01
  • NodeJS Version: 14.18.3
  • MongoDB Version: 7.0.4
  • Proxy: none
  • Firewalls involved:none

Any additional Information

● rocketchat.service - The Rocket.Chat server
Loaded: loaded (/lib/systemd/system/rocketchat.service; enabled; vendor pre
Drop-In: /etc/systemd/system/rocketchat.service.d
└─override.conf
Active: active (running) since Mon 2023-12-18 18:43:41 UTC; 18s ago
Main PID: 1429 (node)
Tasks: 7 (limit: 4557)
Memory: 127.9M
CPU: 1.947s
CGroup: /system.slice/rocketchat.service
└─1429 /usr/local/bin/node /opt/Rocket.Chat/main.js

mongod.service - MongoDB Database Server
Loaded: loaded (/lib/systemd/system/mongod.service; enabled; vendor preset>
Active: active (running) since Mon 2023-12-18 18:36:56 UTC; 32min ago
Docs: https://docs.mongodb.org/manual
Main PID: 771 (mongod)
Memory: 266.3M
CPU: 10.600s
CGroup: /system.slice/mongod.service
└─771 /usr/bin/mongod --config /etc/mongod.conf

This site can’t be reached

192.168.20.9 refused to connect.

Try:

ERR_CONNECTION_REFUSED

2

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3

The only solution I found was to downgrade it to version 5.0. Everything is working again after that…