Cannot select custom sounds

Community Support
1

I just setup rocketchat in my organization about 1 month ago. I just got around to adding custom sounds and noticed I am not able to select (or see) custom sounds in the desktop client preferences.

Ubuntu 18.04 (installed via snap)
Server: 0.74.2
Client: 2.15.1

Sounds are visible and playable from the administrative “custom sounds”, but no user (including admin) can set a custom sound. The only ones visible are “none” and Door/Chime defaults.

Am I missing something?

1 Like
2

Facing Same Issue.

I have uploaded a custom sound through Administration
But the same is not available while selecting notifications

3

Apparently it’s a bug in the current software and has been fixed, but not yet released as part of the stable release.
https://github.com/RocketChat/Rocket.Chat/issues/13426

Hopefully soon.

4

It seems my server updated to 0.74.3 over night. Still having the custom sound issue though.