Cannot select custom sounds


I just setup rocketchat in my organization about 1 month ago. I just got around to adding custom sounds and noticed I am not able to select (or see) custom sounds in the desktop client preferences.

Ubuntu 18.04 (installed via snap)
Server: 0.74.2
Client: 2.15.1

Sounds are visible and playable from the administrative “custom sounds”, but no user (including admin) can set a custom sound. The only ones visible are “none” and Door/Chime defaults.

Am I missing something?

1 Like


Facing Same Issue.

I have uploaded a custom sound through Administration
But the same is not available while selecting notifications



Apparently it’s a bug in the current software and has been fixed, but not yet released as part of the stable release.

Hopefully soon.



It seems my server updated to 0.74.3 over night. Still having the custom sound issue though.