Cannot confirm my Email


I’m attempting to join a workspace, but I’m encountering an issue with the email confirmation process. Here’s what happens:

  1. I click the “Send confirmation letter” button to receive a confirmation email.
  2. Upon receiving the email, I click the “confirm address” button within it.
  3. This action redirects me to the login page, where I successfully log in.
  4. However, after logging in, I’m taken back to the confirmation page rather than completing the process.

This cycle repeats without successfully confirming my email, creating a loop that prevents me from joining the workspace.

Server Setup Information

  • Version of Rocket.Chat Server: 3.8.16
  • Operating System: Windows