rntprch
February 13, 2024, 1:46pm
1
I’m attempting to join a workspace, but I’m encountering an issue with the email confirmation process. Here’s what happens:
I click the “Send confirmation letter” button to receive a confirmation email.
Upon receiving the email, I click the “confirm address” button within it.
This action redirects me to the login page, where I successfully log in.
However, after logging in, I’m taken back to the confirmation page rather than completing the process.
This cycle repeats without successfully confirming my email, creating a loop that prevents me from joining the workspace.
Version of Rocket.Chat Server: 3.8.16
Operating System: Windows
1 Like
did you ever get this worked out? Having same issue
reetp
May 15, 2024, 12:26pm
3
There is not much point in asking about a server version that is long out of date. 3.8.16 has not been supported for a long time and will not get any help.
Create new thread with all your server details.
Ah, didn’t realize the version on this thread. But I’m having same issue on newest version and was wondering if there is a solution.
reetp
May 15, 2024, 3:32pm
5
Do a
Not without a lot more information about your server, no.
Start here about how to ask a question that might get a repsonse.
Readme.md
# Rocket.Chat - Asking for help
For users with issues with Rocket.Chat please do yourselves a few favours before asking for help.
Before you start.
First, you must ALWAYS test on the latest version of Rocket.Chat - you can also try [https://open.rocket.chat](https://open.rocket.chat) which always runs development versions. A large amount of issues are fixed with an update.
You are going to need to provide some basic information if you want a chance of resolving your issue.
show original
Just saying “it’s broken” tells us nothing as there are a myriad reasons why it might not work.
So start a new post and tell us about your server, deployment type, mail server setup etc etc.