Cannot confirm my Email


I’m attempting to join a workspace, but I’m encountering an issue with the email confirmation process. Here’s what happens:

  1. I click the “Send confirmation letter” button to receive a confirmation email.
  2. Upon receiving the email, I click the “confirm address” button within it.
  3. This action redirects me to the login page, where I successfully log in.
  4. However, after logging in, I’m taken back to the confirmation page rather than completing the process.

This cycle repeats without successfully confirming my email, creating a loop that prevents me from joining the workspace.

Server Setup Information

  • Version of Rocket.Chat Server: 3.8.16
  • Operating System: Windows
1 Like

did you ever get this worked out? Having same issue

There is not much point in asking about a server version that is long out of date. 3.8.16 has not been supported for a long time and will not get any help.

Create new thread with all your server details.

Ah, didn’t realize the version on this thread. But I’m having same issue on newest version and was wondering if there is a solution.

Do a

Not without a lot more information about your server, no.

Start here about how to ask a question that might get a repsonse.

Just saying “it’s broken” tells us nothing as there are a myriad reasons why it might not work.

So start a new post and tell us about your server, deployment type, mail server setup etc etc.