Can we provide the option for the visitor to make the call in the Omnichannel chat?

Community Support
1

Description

in the visitor view of omnichannel chat, It seems that only the agent can initiate a video call and only the agent can end the video call.

Is it possible for the visitor to initiate a video call?
Currently, even the visitor clicks on the end of the call button. the call still keeps alive. is that by design?

Server Setup Information

  • Version of Rocket.Chat Server:
    Deployment
    Version
    5.0.3

Deployment ID
62fe2ec6a50cd4000132e3e2

Apps Engine Version
1.33.0

Node Version
v14.19.3

Database Migration
279 (August 18, 2022 5:23 AM)

MongoDB
4.2.8 / wiredTiger (oplog Enabled)

Commit Details
HEAD: (c5b43b004)
Branch: HEAD

PID
1

Any additional Information

Thank you for making rocket.chat available!

2

Hi!

Indeed, the agent is the only one that can initiative a video call, as of now. Feel free to create a feature request here

Considering the Jitsi Video Conf. Provider, it will basically create a Jitsi video conf session, and point both parties to there.

3

Thank you for the reply. already here
but there are a lot of features people requested.
Will we get a notice if devs decided to implement it ?