Can’t find migration version 228

Community Support
1

Description

Hi, I am trying to restore a backup of rocketchat in snap from my Ubuntu machine to my debian one, both machines are running latest versions of rocketchat and mongodb. To backup and restore I followed the guide provided here but even when the restore is successfully done and the systemctl command says rocketchat-server is active I cannot reach the site and in the log I see an error. I appreciate some help

Server Setup Information

  • Version of Rocket.Chat Server: 3.x/stable (3.17.2)
  • Operating System: Debian 10
  • Deployment Method: snap
  • Number of Running Instances: 1
  • MongoDB Version: 3.6.23
  • Proxy: nginx

Any additional Information

LOG:

sep 12 16:59:59 kutare-debian rocketchat-server.rocketchat-server[4605]: at /snap/rocketchat-server/1453/programs/server/boot.js:226:21
sep 12 16:59:59 kutare-debian rocketchat-server.rocketchat-server[4605]: at /snap/rocketchat-server/1453/programs/server/boot.js:461:7
sep 12 16:59:59 kutare-debian rocketchat-server.rocketchat-server[4605]: at Function.run (/snap/rocketchat-server/1453/programs/server/profile.js:280:
sep 12 16:59:59 kutare-debian rocketchat-server.rocketchat-server[4605]: at /snap/rocketchat-server/1453/programs/server/boot.js:460:13
sep 12 16:59:59 kutare-debian rocketchat-server.rocketchat-server[4605]: isClientSafe: true,
sep 12 16:59:59 kutare-debian rocketchat-server.rocketchat-server[4605]: error: ‘Can’t find migration version 228’,
sep 12 16:59:59 kutare-debian rocketchat-server.rocketchat-server[4605]: reason: undefined,
sep 12 16:59:59 kutare-debian rocketchat-server.rocketchat-server[4605]: details: undefined,
sep 12 16:59:59 kutare-debian rocketchat-server.rocketchat-server[4605]: message: ‘[Can’t find migration version 228]’,
sep 12 16:59:59 kutare-debian rocketchat-server.rocketchat-server[4605]: errorType: ‘Meteor.Error’ }

2

Make sure that the backup version and restore version are on identical Rocket.Chat Versions.

Don’t mix and match Rocket versions.

3

Yes, the versions are identical but it doesn’t work

4

Can you go back and list out each of the steps you have taken please, and what you can observe in logs etc.

5

I found the problem, I was installing the snap with the channel latest/stable when in the other machine I was using the 3.x/stable. So I was trying to restore a newer backup version on an older rocketchat version. Thanks

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