Rocket chat fails to load the Apps window and the Marketplace window in the “Administration” pane. It does display a blank red error window but it doesn’t print into that any error message. As per screenshots below:
No current logs at the time being.
Where should I look for them in the system if you need a copy?
The server has access to the internet, (VPS). No proxy needed.
That part works fine. Can connect both through browser and the chat client and do various tasks too. But the app store is the thing that fails to load.
(It used to work in the past just FYI)
We have deployed it through snap our own Ubuntu Linux VPS server.
That is not possible I suppose because we are not hosted by you guys, but self hosted/on-premise.
(Or did I misunderstand your thinking about the above?)
the idea of traceroute is to see if you have connectivity to our cloud.
you can run, at the server terminal:
traceroute cloud.rocket.chat
this will show all the path of a request to touch our cloud server. You may want to send this to me in private, or redact the initial IPs so you don’t unveil your production IP
