2.4.11 update problem

Eyo mates!

About a years ago, i started a self hosted community edition server. Today, i wanted to upgrade, but i have a following problem:

What could be the problem?


I have a similar Problem.
I am on RocketChat 2.4.2 and would like to safely upgrade to the latest version.

I have found instructions at this link: https://docs.rocket.chat/installation/manual-installation/updating however I am worried that with the version difference being so large, there may be incompatibilities etc.

Please could someone assist with this by providing some instructions, etc.

Thank you in advance for your assistance.

My Server details are below.

Kind Regards
Christo Boucher


Version 2.4.2
Apps Engine Version 1.11.0
Database Migration 170
Database Migration Date October 5, 2020 12:57 PM
Installed at January 25, 2020 9:25 PM
Uptime 28 days, 3 hours, 15 minutes, 12 seconds
Deployment ID ZqPwgpQQ4JKTxk4xp
PID 2010
Running Instances 1
OpLog Enabled


Hash d57a64dee62fbf8abff75006903628a1001312ec
Date Fri Jan 17 14:11:10 2020 -0300
Branch HEAD
Tag 2.4.2
Author Diego Sampaio
Subject Merge pull request #16274 from RocketChat/release-2.4.2

Runtime Environment

OS Type Linux
OS Platform linux
OS Arch x64
OS Release 3.10.0-1062.9.1.el7.x86_64
Node Version v8.15.1
Mongo Version 4.0.16
Mongo Storage Engine mmapv1
OS Uptime 28 days, 3 hours, 15 minutes, 53 seconds
OS Load Average 0.38, 0.12, 0.07
OS Total Memory 5.64 GB
OS Free Memory 518.42 MB
OS CPU Count 8

Build Environment

OS Platform linux
OS Arch x64
OS Release 5.0.0-1028-azure
Node Version v8.17.0
Date January 17, 2020 7:23 PM