Visualização de imagens

felipealmeida229 · July 21, 2021, 4:26pm

Boa tarde!

Estou com problema na visualização previa dos arquivos em que só aparece esta imagem, alguém consegue me ajudar nessa ?

john.crisp · July 22, 2021, 8:53am

Hi.

Please give us some details on your server.

Try reading this:

gist.github.com

https://gist.github.com/reetp/a66149d5f060f260643a353ca7067a98

Readme.md

# Rocket.Chat - Asking for help

For users with issues with Rocket.Chat please do yourselves a few favours before asking for help.

Before you start.

First, you must ALWAYS test on the latest version of Rocket.Chat - you can also try [https://open.rocket.chat](https://open.rocket.chat) which always runs development versions. A large amount of issues are fixed with an update.

You are going to need to provide some basic information if you want a chance of resolving your issue.

This file has been truncated. show original

Is your server using a sub directory?

felipealmeida229 · July 23, 2021, 1:56pm

Version of Rocket.chat Server: 3.15.0
Operating System: Ubuntu
DB Replicaset Oplog: Enable
NodeJS Version:12.18.4
MongoDB Version: 4.0.19

john.crisp · July 23, 2021, 2:03pm

Is this a snap?

Are you using a web proxy with a sub directory?

felipealmeida229 · July 23, 2021, 2:06pm

Sim, na realidade não sei te informar.

john.crisp · July 23, 2021, 2:14pm

Please tell us if you are you using a web proxy with a sub directory?

felipealmeida229 · July 23, 2021, 2:16pm

Estou sim, consegui a informação

john.crisp · July 23, 2021, 2:18pm

OK - that is an issue we know about and are going to fix but it might not be until 3.18

github.com/RocketChat/Rocket.Chat

Wrong download link for uploaded files

opened 10:47AM - 20 Jul 21 UTC

ralfbecker

### Description: RC creates wrong download links for uploaded files for some …domains: https://tutorial.egroupware.net/rocketchat/ --> https://tutorial.egroupware.n/rocketchat/file-upload/... https://bb-trunk.egroupware.de/rocketchat/ --> https://bb-trunk.egroupware.d/rocketchat/file-upload/... while others are ok using the same configuration: https://pole.egroupware.org/rocketchat/ --> https://pole.egroupware.org/rocketchat/file-upload/... Other then the wrong download URL Rocket.Chat is working fine, same is always true for the links in the list of uploaded files. Alle three domains have apart from the domain-name and URL identical configuration and are running on the same infrastructure using the same MongoDB cluster. ### Steps to reproduce: 1. You need to have an affected domain, otherwise it works fine :( 2. Upload an image eg. into #general 3. If your domain is affected you see the Retry circle, otherwise the image is displayed ### Expected behavior: Uploaded image should always use the correct / not garbled URL, independent of the domain-name (correctly configured in RC of course). ### Actual behavior: For some domain-names the download URL is garbled, some chars cut of the end of the domain name. Not working domain tutorial.egroupware.net: ![rocketchat-download-link](https://user-images.githubusercontent.com/972180/126308407-59aaa687-3c13-4975-9e1c-9855bc316598.jpg) Working domain pole.egroupware.org: ![rocketchat-download-link3](https://user-images.githubusercontent.com/972180/126308435-8b668286-c046-46df-9fc2-c7416ad008ef.jpg) ### Server Setup Information: - Version of Rocket.Chat Server: tested with current maintained versions: 3.16.3, 3.15.4 (screenshots) and 3.14.6 - Operating System: Linux - Deployment Method: official docker container on Kubernetes, also got a report from a user with docker-compose - Number of Running Instances: 1 per domain - DB Replicaset Oplog: yes - NodeJS Version: 12.22.1 - MongoDB Version: 4.2.13 / wiredTiger (oplog Enabled) ### Client Setup Information - Desktop App or Browser Version: Lastest Chrome 91.0.4472.164 - Operating System: Mac, Windows and Linux tested ### Additional context I can supply login credentials for one of the affected public accessible domains, as it's kinda hard to debug otherwise. ### Relevant logs: - Wrong/garbled domain names make is obviously not into the webserver log - Docker logs of the container show now errors when it happens - Browser reports: Failed to load resource: net::ERR_NAME_NOT_RESOLVED https://tutorial.egroupware.n/rocketchat/file-upload/45K3ehP42YdKZSeJe/share%20link.jpg

dudanogueira · July 23, 2021, 2:30pm

Oi Felipe! Esse problema foi identificado, e parece que acontece quando a instalação é feita como em meudominio.com.br - Domínio Resources and Information., conforme o @john.crisp mencionou. A correção está prevista para a versão 3.18

Considere também usar docker ao invés de snap, pois a atualização é mais simples, além da gestão e permite escalar de maneira mais simples.

john.crisp · July 23, 2021, 4:22pm

It tends to happen like this with the last letter of the domain being removed:

mydomain.br/rocketchat

Becomes:

mydomain.b/rocketchat

felipealmeida229 · August 2, 2021, 12:04pm

Poderiam me ajudar em questão de atualização do serviço ?

john.crisp · August 3, 2021, 2:42pm

Snaps update automatically.

There are threads here on migrating to docker.

The issue may still occur - it is being worked on.

Watch the bug for information.

https://github.com/RocketChat/Rocket.Chat/issues/22708

dudanogueira · August 3, 2021, 6:26pm

O snaps se atualiza sozinho. Existem artigos aqui sobre como migrar. O link para o bug é: Wrong download link for uploaded files · Issue #22708 · RocketChat/Rocket.Chat · GitHub

Sico31 · August 4, 2021, 6:37am

Similar problem comment in the link John.Crisp give : Wrong download link for uploaded files · Issue #22708 · RocketChat/Rocket.Chat · GitHub

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