Unable to upload files above 2GB

Community Support
1

Description

Our users are unable to upload files above 2GB. When selecting the file and uploading, everything goes fine. The percentage goes up to 100% but then it errors out saying:

The value of “length” is out of range. It must be >= 0 && <= 2147483647. Received 4266875433

Browser console shows generic error 400 Bad Request.

Server Setup Information

  • Version of Rocket.Chat Server: 4.7.2
  • Operating System: Ubuntu 18.04
  • Deployment Method: docker
  • Number of Running Instances: 8
  • NodeJS Version: v14.18.3
  • MongoDB Version: 4.4.14 / wiredTiger (oplog Enabled)
  • Proxy: HAProxy 2.2 on pfSense
  • Firewalls involved: pfSense 2.5.2

Any additional Information

Maximum File Upload Size set to -1 (disabled).
Accepted Media Types set to blank (all media types allowed).

error
error1920×988 29.4 KB

3

Upload took about 90 seconds. Error 400 showing up in browser console.

dev_tools_console
dev_tools_console1608×906 86.4 KB

4

Hi! Sorry the for delay here :grimacing:

This kind of errors are usually caused by some config in the reverse proxy in front of Rocket.Chat.

Were you able to solve this?

Thanks!