RocketChat unusable, very slow, hangs etc

Bonjour :wave:

Description

Since somes weeks, we cannot use rocket chat from any client normally.
It’s very very slow, and often, I needed to reload server or disconnect/reconnect.
Empty cache. Etc.
And when It works a little. Sending message took five ~ six seconds each times.

Server Setup Information

  • Version of Rocket.Chat Server: 5.1.4
  • Operating System: Ubuntu 22.04
  • Deployment Method: docker
  • Number of Running Instances: 1
  • DB Replicaset Oplog: True
  • NodeJS Version: v14.19.3
  • MongoDB Version: 5.0.13 / wiredTiger (oplog Activé)
  • Proxy: Traefik 2.8
  • Firewalls involved: shorewall

Any additional Information

CPU
4 vCPU Cores

RAM
8 GB RAM

Storage
200 GB SSD

Attachments files in FileSystem storage

And in logs (debug), I had this message every 5 secondes:

{"level":20,"time":"2022-10-16T19:46:17.693Z","pid":1,"hostname":"10b26ce79149","name":"LivechatEnterprise","section":"Queue","msg":"Executing queue Public with timeout of 5000"}

Help! :ring_buoy:
Thanks :slightly_smiling_face:

Hi!

How many concurrent users? Depending on that you may need to start thinking about scaling it up.

We have some community users/sysadmins that has big deployments and can help you better here:

1 Like

Hi!

Very little community :sweat_smile:
Max 10 at same time.

30 registered.

I just see in my cloud portal, no notification since two months.

Thanks

After updating our Rocket.Chat instance to 5.2 (Docker), our chat rooms are very slow (public, private messages) and the messages “bouncing” up and down like if you would scroll permanently.

Here are our instance details:

  • Max users: 25
  • Cores: 4
  • RAM: 8192MB (8GB)
  • MongoDB: 5
  • Proxy: Nginx 18.0