Description
The RocketChat app is absent in “notifications for applications” in mobile devise after reinstall app. The push notifications are not working as well, and I get the “There are no tokens for this user” error message when test push notifications on this phone
Server Setup Information
- Version of Rocket.Chat Server:8.2.0 and in 8.0.0 the same problem
- Operating System: Ubuntu 24.04
- Deployment Method: native install
- Number of Running Instances: 1
- DB Replicaset Oplog:
- NodeJS Version: v22.16.0
- MongoDB Version: 8.2.3 / wiredTiger
- Proxy: Apache reverse proxy
- Firewalls involved:
Any additional Information
<!-When I send message from problem phone the following error messege resive in server syslog:
2026-03-04T10:30:37.365982+03:00 chat rocketchat[8172]: Error: unable to verify the first certificate
2026-03-04T10:30:37.367288+03:00 chat rocketchat[8172]: at TLSSocket.onConnectSecure (node:_tls_wrap:1679:34)
2026-03-04T10:30:37.367357+03:00 chat rocketchat[8172]: at TLSSocket.emit (node:events:518:28)
2026-03-04T10:30:37.367419+03:00 chat rocketchat[8172]: at TLSSocket.emit (node:domain:489:12)
2026-03-04T10:30:37.367467+03:00 chat rocketchat[8172]: at TLSSocket._finishInit (node:_tls_wrap:1078:8)
2026-03-04T10:30:37.367516+03:00 chat rocketchat[8172]: at TLSWrap.ssl.onhandshakedone (node:_tls_wrap:864:12)
2026-03-04T10:30:37.367604+03:00 chat rocketchat[8172]: at TLSWrap.callbackTrampoline (node:internal/async_hooks:130:17) {
2026-03-04T10:30:37.367646+03:00 chat rocketchat[8172]: code: ‘ESOCKET’,
2026-03-04T10:30:37.367675+03:00 chat rocketchat[8172]: command: ‘CONN’
2026-03-04T10:30:37.367720+03:00 chat rocketchat[8172]: - logs, additional setup information, anything extra you did in the setup or variables not included in any guide you followed →
In same time racipient resiving push notification from me