Rocket chat upload files ( either drag file or + ) nothing happens stays at 0


I have noticed twice from what I can recall that I have had to restart rocket chat systemctl restart rocketchat after complaints of people not able to upload files. This is in the Macbook APP

in the chat it just show on top that the files are there but they stay at 0. after reboot I have to cancel the files and re-upload and it works. journalctl -f does not provide any information.

unfortunately I didn’t think of looking at the logs in rocket chat admin before reboot so I can’t really provide anything there…

Version 2.3.2
Apps Engine Version 1.7.0
Database Migration 169
Database Migration Date February 5, 2020 2:11 PM
Installed at December 26, 2019 3:32 PM
Uptime 23 seconds
Deployment ID zY4v5BXtivttdoybP
PID 23763
Running Instances 1
OpLog Enabled


Hash ffb478f88f75dab281f24f10660687814479312a
Date Thu Dec 12 18:15:05 2019 -0300
Branch HEAD
Tag 2.3.2
Author Diego Sampaio
Subject Merge pull request #15967 from RocketChat/release-2.3.2

Runtime Environment

OS Type Linux
OS Platform linux
OS Arch x64
OS Release 3.10.0-1062.9.1.el7.x86_64
Node Version v8.11.4
Mongo Version 4.0.16
Mongo Storage Engine mmapv1
OS Uptime 31 days, 6 hours, 19 minutes, 7 seconds
OS Load Average 0.82, 0.48, 0.40
OS Total Memory 7.64 GB
OS Free Memory 517.50 MB
OS CPU Count 4

Build Environment

OS Platform linux
OS Arch x64
OS Release 4.15.0-1052-aws
Node Version v8.15.1
Date December 12, 2019 4:24 PM
  • Deployment Method: manual install from site
  • Number of Running Instances:
  • DB Replicaset Oplog:
  • NodeJS Version:
  • MongoDB Version:
  • Proxy:
  • Firewalls involved: