Description
When some users are trying to share a file in chat, they get a error message “Request Entity Too Large”
in testing as a admin I am able to send files 13mb in size, but another user, with admin rights as well is unable to send a 1.5mb file. I dont see anything in the log that stands out (log snippet below)
Server Setup Information
- Version of Rocket.Chat Server: 3.5.3
- Operating System: Linux
Log Snip
I20210211-17:57:53.979(0) server.js:204 Integrations ➔ Outgoing WebHook.debug Got the event arguments for the event: sendMessage { event: ‘sendMessage’, message: { _id: ‘5TSAiHnBxSqet7xtF’, rid: ‘Zw8XJ7pagGsQkBXH5f5XPzESdg5vT7Gb4B’, msg: ‘telecom fundamentals.zip’, ts: 2021-02-11T17:57:53.961Z, u: { _id: ‘Zw8XJ7pagGsQkBXH5’, username: ‘esmontg’, name: ‘Essence Montgomery’ }, unread: true, tmid: undefined, _updatedAt: 2021-02-11T17:57:53.975Z, editedBy: undefined, editedAt: undefined, emoji: undefined, avatar: undefined, alias: undefined, customFields: undefined, groupable: undefined, attachments: undefined, reactions: undefined, parseUrls: undefined, blocks: undefined, token: undefined, mentions: , channels: }, room: { _id: ‘Zw8XJ7pagGsQkBXH5f5XPzESdg5vT7Gb4B’, t: ‘d’, usernames: [ ‘esmontg’, ‘roglasc’ ], usersCount: 2, msgs: 9, ts: 2021-02-11T14:23:06.752Z, uids: [ ‘Zw8XJ7pagGsQkBXH5’, ‘f5XPzESdg5vT7Gb4B’ ], default: false, ro: false, sysMes: true, _updatedAt: 2021-02-11T17:57:53.239Z, lm: 2021-02-11T17:57:53.224Z } }
I20210211-17:57:53.980(0) server.js:204 Integrations ➔ Outgoing WebHook.debug Starting search for triggers for the room: Zw8XJ7pagGsQkBXH5f5XPzESdg5vT7Gb4B
I20210211-17:57:53.980(0) server.js:204 Integrations ➔ Outgoing WebHook.debug Found 0 to iterate over and see if the match the event.
I20210211-17:57:53.990(0) server.js:204 Meteor ➔ method canAccessRoom → userId: null, arguments: [“Zw8XJ7pagGsQkBXH5f5XPzESdg5vT7Gb4B”,“Hq9joxeeqfyeSy8rd”]
I20210211-17:57:54.469(0) server.js:204 Meteor ➔ method readMessages → userId: YCnTqT6LJQJpNfy3W, arguments: [“gY25e5HXPEvsE5ZCy”]
I20210211-17:57:55.685(0) server.js:204 API ➔ debug GET: /api/v1/users.presence?ids=PcxnMRrBJbqzKkT6c&ids=cjYrGXmLNPKpQQuf5
I20210211-17:57:55.687(0) server.js:204 API ➔ debug Success { statusCode: 200, body: { users: [ [Object], [Object] ], full: false, success: true } }
I20210211-17:57:58.721(0) server.js:204 Meteor ➔ method readMessages → userId: Zw8XJ7pagGsQkBXH5, arguments: [“Zw8XJ7pagGsQkBXH5f5XPzESdg5vT7Gb4B”]
I20210211-17:57:58.743(0) server.js:204 Integrations ➔ Outgoing WebHook.debug Execute Trigger: sendMessage
I20210211-17:57:58.744(0) server.js:204 Integrations ➔ Outgoing WebHook.debug Got the event arguments for the event: sendMessage { event: ‘sendMessage’, message: { _id: ‘gWs7YB8W7GPLMhb9b’, rid: ‘Zw8XJ7pagGsQkBXH5f5XPzESdg5vT7Gb4B’, msg: ‘itfailed’, ts: 2021-02-11T17:57:58.728Z, u: { _id: ‘Zw8XJ7pagGsQkBXH5’, username: ‘esmontg’, name: ‘Essence Montgomery’ }, unread: true, tmid: undefined, _updatedAt: 2021-02-11T17:57:58.740Z, editedBy: undefined, editedAt: undefined, emoji: undefined, avatar: undefined, alias: undefined, customFields: undefined, groupable: undefined, attachments: undefined, reactions: undefined, parseUrls: undefined, blocks: undefined, token: undefined, mentions: , channels: }, room: { _id: ‘Zw8XJ7pagGsQkBXH5f5XPzESdg5vT7Gb4B’, t: ‘d’, usernames: [ ‘esmontg’, ‘roglasc’ ], usersCount: 2, msgs: 10, ts: 2021-02-11T14:23:06.752Z, uids: [ ‘Zw8XJ7pagGsQkBXH5’, ‘f5XPzESdg5vT7Gb4B’ ], default: false, ro: false, sysMes: true, _updatedAt: 2021-02-11T17:57:53.977Z, lm: 2021-02-11T17:57:53.961Z } }
I20210211-17:57:58.745(0) server.js:204 Integrations ➔ Outgoing WebHook.debug Starting search for triggers for the room: Zw8XJ7pagGsQkBXH5f5XPzESdg5vT7Gb4B