Can't upload files or avatars



I’ve installed a completely new Rocketchat server on a Centos7 VMs. All seems fine but it’s impossible to upload a file to a conversation, a channel or change an avatar. Not even as administator!

In the administration console, if I try to change a user’s avatar, I get a red message “Update_user is not allowed” and then a green message “avatar changed successfully” but it’s not the case.

When I try to upload a file to a channel, I get a “Bad Requets” error message.

Same problem with GridFS or file system.
Same problem diretly on the server without going through the proxy

User authentication is LDAP based and works fine and avatar sync is turned off.

Any ideas?

Thanks in advance,


Server Setup Information

  • Version of Rocket.Chat Server: 3.0.4
  • Operating System: CentOS 7
  • Deployment Method: tar
  • Number of Running Instances: 1
  • DB Replicaset Oplog: Enabled
  • NodeJS Version: v12.14.0
  • MongoDB Version: 4.0.17
  • Proxy: Apache
  • Firewalls involved: Fortigate

Any additional Information

Hi, what kind of log do you get?

sorry, I should have posted the solution a while ago.
The problem was I was out of disk space. But not a single line of information in the logs pointed me to the solution.
Anyhow, it’s resolved.

Thank you for follow-up. I still believe that this is an actual UI issue. The fact that the disk space is full should be output to a log to help troubleshoot, IMO.