Olá, I have a VM running Rocket.Chat version 8.1.8, which is currently working normally. As I understand it, this version will only be supported until the end of August. I tried upgrading to version 8.2.8, but after the upgrade, the messages were not displayed correctly. I also tried upgrading to more recent versions, but the problem continued. When I downgraded back to 8.1.8, everything started working normally again. I would like to clarify a few questions: After the end of August, if I continue using Rocket.Chat 8.1.8, will it continue to work normally, or could I lose access to the system because I am using an unsupported version? What exactly happens when a Rocket.Chat version reaches its end of support? Does the system continue working without updates and security fixes, or are there any limitations that could prevent access? I am currently running Rocket.Chat through Docker, with MongoDB upgraded to version 8. Is this combination officially supported by the latest Rocket.Chat versions? Is there a recommended procedure for upgrading from Rocket.Chat 8.1.8 to a newer version without losing or being unable to view the existing messages? Could the problem I experienced when upgrading to version 8.2.8, where the messages were not displayed, be related to the MongoDB version, the database migration process, or a specific change between these versions? I would like to know the safest procedure for performing this upgrade while preserving all existing message history and data. Thank you.

Yes, you do need to upgrade. Yes check the release notes, but Mongo 8.x ia required. There have been other threads on messages dissappearing after upgrade. Please read them all.

Eg [image] No messages visible after upgrading to 8.4.0 in Docker Upgrade Help What version are you coming from? Coming from Rocket Chat version 8.0.1 and MongoDB version 8.0.13 What version are you going to? Going to Rocket Chat version 8.4.0 (or any version after 8.0.1) and MongoDB version 8.2 What deployment method did you use to deploy? Docker compose Did you follow a particular doc? Which one? What issues are you running into upgrading? I have tried both, changing the version number in my current instance to a later version. Then using ‘docker compose up -d’ to … Check your reverse proxy, certificates etc. Also provide us with more info - licence, number of users etc.

Questions about Rocket.Chat 8.1.8, support and MongoDB upgrade

Community Support

reetp August 26, 2026, 4:53pm 3

Check your reverse proxy, certificates etc.

Also provide us with more info - licence, number of users etc.

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Questions about Rocket.Chat 8.1.8, support and MongoDB upgrade

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