Is it possible to create a group in Rocket.chat, for example “test group” to which users will be assigned? And a regular user could send a private message to this group. At the moment, it seems to me that I can solve it through livechat, although here you can only have a conversation with a random agent and from a browser (you cannot chat directly from the rocketchat application).
Summarizing. We form the “Marketing” group. We have three users in it. As a user, I can send a message to the “Marketing” group, all the people in the group can see it and everyone can reply to me. Only me and the people in the group can see the messages.
I do not want to solve this through a separate channel (then everyone would have to create a group conversation or private discussion with group members). I want someone without knowing the Marketing group to be able to refer to the whole team without having to know who is involved in marketing.
If I’m wrong, please give me some tips.