Outgoing Webhook is not working

Community Support
1

Description

Hello everyone.
I have an Outgoing webhook, that triggered on SendMessage in all_public_channels.
But when I send a message, nothing happens.
In the logs you can see, that rocket chat cannot determine room ID:
{"level":20,"time":"2024-09-16T09:52:08.903Z","pid":3696,"hostname":"rocket-chat","name":"Integrations","section":"Outgoing WebHook","msg":"Starting search for triggers for the room: undefined"}

What can I do about it?

Server Setup Information

  • Version of Rocket.Chat Server: 6.12.0
  • Operating System: ubuntu 22.04.2
  • Deployment Method: snap
  • Number of Running Instances: 1
  • Proxy: nginx
  • Firewalls involved: ufw

Any additional Information

{"level":20,"time":"2024-09-16T09:52:08.903Z","pid":3696,"hostname":"rocket-chat","name":"Integrations","section":"Outgoing WebHook","msg":"Execute Trigger:","arg":"sendMessage"}
{"level":20,"time":"2024-09-16T09:52:08.903Z","pid":3696,"hostname":"rocket-chat","name":"Integrations","section":"Outgoing WebHook","msg":"Got the event arguments for the event: sendMessage","argObject":{"event":"sendMessage","message":{"_id":"eQYcQHmhGeqXvoqsd","rid":"64932124c6ad88defc820a60","msg":"dfgdfgzdfgzdfgzdfgz","ts":"2024-09-16T09:52:08.676Z","u":{"_id":"2E4LNngKkFmFtFvK6","username":"inbsp","name":"Sergey Puzyrev"},"_updatedAt":"2024-09-16T09:52:08.699Z","urls":[],"mentions":[],"channels":[],"md":[{"type":"PARAGRAPH","value":[{"type":"PLAIN_TEXT","value":"dfgdfgzdfgzdfgzdfgz"}]}]},"room":{"room":{"_id":"64932124c6ad88defc820a60","fname":"Sergey_Puzyrev","_updatedAt":"2024-09-16T09:51:43.392Z","customFields":{},"name":"Sergey_Puzyrev","t":"c","msgs":125,"usersCount":4,"u":{"_id":"d9XoyvF8hZRoGsSKr","username":"n8n.importer","name":"n8n.importer"},"ts":"2023-06-21T16:11:16.935Z","ro":false,"default":false,"sysMes":true,"lastMessage":{"_id":"A77zfa84xqDEConSs","rid":"64932124c6ad88defc820a60","msg":"dsadsaadsadsads","ts":"2024-09-16T09:51:43.167Z","u":{"_id":"2E4LNngKkFmFtFvK6","username":"inbsp","name":"Sergey Puzyrev"},"_updatedAt":"2024-09-16T09:51:43.190Z","urls":[],"mentions":[],"channels":[],"md":[{"type":"PARAGRAPH","value":[{"type":"PLAIN_TEXT","value":"dsadsaadsadsads"}]}]},"lm":"2024-09-16T09:51:43.167Z"},"roomUpdater":{"dirty":false,"_inc":{},"_set":{}}}}}
{"level":20,"time":"2024-09-16T09:52:08.903Z","pid":3696,"hostname":"rocket-chat","name":"Integrations","section":"Outgoing WebHook","msg":"Starting search for triggers for the room: undefined"}
{"level":20,"time":"2024-09-16T09:52:08.903Z","pid":3696,"hostname":"rocket-chat","name":"Integrations","section":"Outgoing WebHook","msg":"Found 0 to iterate over and see if the match the event."}
2

Hmmm.

First it would be handy to see your JS that is triggered.

eg this:

https://docs.rocket.chat/docs/integrations#outgoing-webhook-script

I think the format for your message is here:

https://developer.rocket.chat/apidocs/send-message

Set up an account here to test:

https://apiexplorer.support.rocket.chat/

3

Script:

class Script {
  /**
   * @params {object} request
   */
  process_incoming_request({ request }) {
    // Payload
    const data = {
      token: request.headers['x-rocketchat-token'], // Token for authentication (if needed)
      bot: request.user.isBot ? true : false,       // Check if the message is from a bot
      channel_id: request.room._id,                 // Channel ID
      channel_name: request.room.name,              // Channel name
      message_id: request.message._id,              // Message ID
      timestamp: request.message.ts,                // Timestamp of the message
      user_id: request.user._id,                    // User ID
      user_name: request.user.username,             // Username of the sender
      text: request.message.msg,                    // The message content
      siteUrl: request.siteUrl,                     // URL of the Rocket.Chat server
      alias: request.message.alias || null          // Alias of the sender (if any)
    };

    // Log
    console.log('Outgoing webhook payload:', data);

    return {
      content: {
        text: `captured: ${JSON.stringify(data, null, 2)}`
      }
    };
  }
}

I also tried without script and just with a script from docs example. I recreated integration. Nothing seems to change anything. Last time integration worked was on 6th of September, and then it just stopped working.

4

Ah.

I thnk it is this bug which is fixed in 6.12.1 but no idea when thar will be releaded.

See here, and linked issues.

5

Hello again.
Now using 6.12.1, problem is not resolved.

6

Please follow the bug.

It is with the backend team but I have no control over that. It will get fixed when it gets fixed.

N.B. This is open source… also a very good reason to test thoroughly before committing to updates…

7

Thanks for the time. But I am not committed to updates by will, this was default behavior.

8

Problem resolved in 6.13.0 version.

1 Like