OmniChannel SMS / MMS Images Not Loading

Community Support
1

Description

So, I can send and receive text just find, and I can send images just fine, however, when I receive them, I get a broken image link it just comes back as “undefined”. Is there something I gotta do to get incoming images to work right? It also always carries the same time stamp December 31, 1969

Server Setup Information

3.13.3 - Version of Rocket.Chat Server:
Debian 10 Buster - Operating System:
Snap - Deployment Method:
1 - Number of Running Instances:

  • DB Replicaset Oplog:
    Latest - NodeJS Version:
    Latest - MongoDB Version:
  • Proxy:
  • Firewalls involved:

Any additional Information

2

After doing some digging Twilio shows the following:

{
“success”: false,
“error”: “File does not match filter [invalid-file]”,
“errorType”: “invalid-file”
}

Which seems to match this issue: [FIX] SMS integration not storing media files by renatobecker · Pull Request #18491 · RocketChat/Rocket.Chat · GitHub which says it was supposed to be fixed in 3.6.0 but I guess it wasn’t.

3

The original was a merged fix but if you read down:

4

Okay, that just tells me some one else had a similar error, but I don’t use what’s app, and there is no instructions anywhere in that on how to fix it. So, I have no clue what your response is reference, I do apologize Sir.

5

So what are you using Twilio for?