Omnichannel security?

Community Support
1

Description

I’m trying to find info on the security bundle for omnichannel, specifically can the live chat be encrypted or secured?

Thanks!

Any additional Information

2

Hi and thanks for asking.

In the first instance the chat would be over https so that provides a level of security.

As far as E2E encryption I am not sure on the situation there but I know someone who does and will ask them.

3

Thanks for the quick response! And that be great to find out if its E2E as well.

4

I have asked the question.

Note that some things like Whatsapp should be ‘E2E’ as it uses their encryption - as far as you trust it going through Facebook!!

I am not sure that there will be a “one size fits all” response here.

5

Just following up, any update to the question?

6

Hi - I have asked the devs for response.

I’m pretty sure the answer will be https only for plain Livechat.

With other Omnichannel plugins YMMV.

7

Fair enough! Thanks for the responses John.

I do have another question, after reading through the documentation further it looks like AES-CBC is the cipher used for the end to end encryption. Does that also encrypt the chat at rest? Or is that just the Transport layer encryption?

Thanks!

8

Hmmm - I think it is encrypted before being sent buty again I would have to try and find this out.

Also note there is E2E and OTR as well…

It would benefit you to run up a test install and try some of this stuff :slight_smile: