Mobile App SSL Error


I’ve been running this server for about a year with no problems. Now, the mobile app is giving me an SSL error. It says, “Oops! An SSL error has occurred and a secure connection to the server cannot be made.”

I installed using Snap and I’ve check that caddy is still running and the cert is still current. There are no problems on the desktop app.


Server Setup Information

  • Version of Rocket.Chat Server: 3.18.3
  • Operating System: Ubuntu
  • Deployment Method: Snap
  • Number of Running Instances: 1
  • DB Replicaset Oplog:
  • NodeJS Version: v12.22.1
  • MongoDB Version: 3.6.14 / wiredTiger (oplog Enabled)
  • Proxy: Caddy
  • Firewalls involved:

Any additional Information


When you access it from the web browser, can you check if the SSL is not expired?

This information is usually on developer tools, under the security tab

Thanks for your help! I actually was able to fix my issue by following these steps:

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