Mobile App SSL Error

Community Support
1

Description

I’ve been running this server for about a year with no problems. Now, the mobile app is giving me an SSL error. It says, “Oops! An SSL error has occurred and a secure connection to the server cannot be made.”

I installed using Snap and I’ve check that caddy is still running and the cert is still current. There are no problems on the desktop app.

Thanks!

Server Setup Information

  • Version of Rocket.Chat Server: 3.18.3
  • Operating System: Ubuntu
  • Deployment Method: Snap
  • Number of Running Instances: 1
  • DB Replicaset Oplog:
  • NodeJS Version: v12.22.1
  • MongoDB Version: 3.6.14 / wiredTiger (oplog Enabled)
  • Proxy: Caddy
  • Firewalls involved:

Any additional Information

2

Hi!

When you access it from the web browser, can you check if the SSL is not expired?

This information is usually on developer tools, under the security tab

3

Thanks for your help! I actually was able to fix my issue by following these steps: https://forums.rocket.chat/t/unable-to-force-caddy-ssl-certificate-refresh/13141

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