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"Invalid User" error at start


When the Rocket Chat URL is first accessed regardless of whether it is the client or the website, it throws an “Invalid User” error in the top right of the screen and does not show the login form. Hitting ctrl-R a couple of times eventually gets it to display. We using simple LDAP for authentication and once the user is logged in their are no more issues. I looked through the administration and couldn’t find any SSO settings that might be causing it.


Server Setup Information

  • Version of Rocket.Chat Server: 3.17.1
  • Operating System: Centos 7
  • Deployment Method: snap
  • Number of Running Instances: 1
  • DB Replicaset Oplog:
  • NodeJS Version: 12.18.4
  • MongoDB Version: 4.0.25
  • Proxy: HAProxy
  • Firewalls involved: No

Any additional Information

Hi! Welcome to our forums!

This is probably related to this issue:

That was fixed on 3.18.X versions.

Out of curiosity @wptechnician - are you using your own custom snap build?

Hi, no. I put snap in error, I use the downloaded files. Thanks!

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