How to get unread message count of private channels for a user

Development
1

I have tried using api/v1/subscriptions.get which gives unread: 0 for private channels

2

Hi @nishlashakya welcome to our forums!

According to our doc:

This response will depend on a setting in:
Admin > General

It doesn’t state what is this configuration exactly.
I’ll investigate on that and hopefully we can improve this doc

Can you check what are the configurations for:
Unread Count
and
Unread Count for Direct Messages

I will bookmark this thread and try to do some tests later this week,
but let me know if those settings might be the ones changing the outcome you expect.

Thanks!!

3

thanks for the reply. I tried the admin general setting but the users [not admin] does not give the unread count.

4

Ok! I will try to replicate that, Maybe we need to open up an issue for that.

Can you please confirm:

when requesting with the admin, it does show the private messages count

when requesting with a regular user, it doesn’t show the private messages count

thanks!

5

Yes, that’s the case I am facing

6

do I need to open an issue?

7

We would :heart: it

:slight_smile:

I will eventually try to replicate on a fresh new install on latest version (4.2.2), so documenting the exact steps is necessary to escalate this with our devs.

8

thanks please let me know when can we expect the solution. I’ll create an issue from my side

9

Ok! For refere,e when you do it, can you post it here?

THanks!

10
11

Hi @dudanogueira ,

When can we expect the solution to this?

12

hi! I can precise you this :frowning:

But hopefully this will be soon. :slight_smile:

13

ping! anything here?