How can I unblock a blocked user?

Three years and numerous releases since this was first posted

This morning I had a user forget their password. My first reaction is to unblock their account, then head to their desk to check that they’re logging in with the correct login and password.

But there’s no option to unblock a user. Or is there? Is this really a system that blocks with no unblock mechanism? Or have I just missed it somewhere in the user details or elsewhere?

Some minutes later the block had cleared and the user got logged in, but this disrupted their day and mine far more than it needed to. If there is no option to clear a bloc, please add one to the new version heralded at the top of every page: 6.5

Server Setup Information

  • Version of Rocket.Chat Server: 6.3.0
  • Operating System:
  • Deployment Method: docker
  • Number of Running Instances: 1
  • DB Replicaset Oplog:
  • NodeJS Version: 14.21.3
  • MongoDB Version: 6.05
  • Proxy: caddy
  • Firewalls involved: None

Any additional Information