High Data Usage

Community Support
1

Hello -

I am curious if anyone has experienced this issue, or might have an idea on how to go about troubleshooting it?

I am using Rocketchat android version 3.1.1 and Rocketchat server 0.70.4 (4 RC servers, two instances each, three Mongo DB Servers, Haproxy LB’s).

I as well as many of our users have noticed that since upgraded to 0.70.4 and added Load Balancing, a lot of mobile devices RocketChat apps have beeen using 3+ GB of background data.

One of our users for December alone their app has used 20GB of background data. Is this due to a bug in either the app or our RC Version or settings? Is this all data that is being cached?

2

Is this anything someone could help with? Bumping

3

Before adding load balancing what were you using? Did you switch load balancer?

Do you have a high volume of messages? High volume of attachments being sent?

1 Like
4

Sorry i had not seen you replied.

Before the load balancer was infront of our RC Servers, we were just connecting directly to the servers nginx.

Now we have it with HAProxy > Nginx on RC servers.

We do have a high volume of messages and attachments and a pretty large number of custom emojis.

5

Make sure your emoji aren’t super high file size, they aren’t compressed.

Also if a lot of images are sent and the channel is in focus they likely are auto loaded. You could try having them toggle the bandwidth saving on in preferences