External service routing

Manjinder · January 17, 2022, 6:57am

Hi rocketchat team.
I am using rocketchat v4.3.1
I am confused about external service routing,
I have setup in settings, and I have an api endpoint that is returning 200 status code and an object
{
_id: ‘jsueibwn23’,
username: ‘beta1’
}

I am not sure about _id, what Id should I put in response?
And rocketchat is not sending request to the external service api.
Any help would be appreciated.

dudanogueira · January 24, 2022, 1:18pm

Hi!

Welcome to our forums. Sorry for the late response

I was able to successfully test this feature, so I can confirm IT IS WORKING** out at our latest 4.3.2

According to the code (below) it does not seem to use the _id, so the primary key here is the username (check line 39)

This is the code I tested:

github.com

RocketChat/Rocket.Chat/blob/4.3.2/app/livechat/server/lib/routing/External.js

import { Meteor } from 'meteor/meteor';
import { HTTP } from 'meteor/http';

import { settings } from '../../../../settings/server';
import { RoutingManager } from '../RoutingManager';
import { Users } from '../../../../models/server';
import { SystemLogger } from '../../../../../server/lib/logger/system';

class ExternalQueue {
	constructor() {
		this.config = {
			previewRoom: false,
			showConnecting: false,
			showQueue: false,
			showQueueLink: false,
			returnQueue: false,
			enableTriggerAction: true,
			autoAssignAgent: true,
		};
	}

This file has been truncated. show original

I have used a pipedream endpoint for that, and returned the request just like you did. bear in mind that the agent must be online and available for a livechat session.

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External service routing

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