Email Inboxes and SMTP not working (credentials are correct)

Community Support
1

Description

I just set up a brand new server and I can’t get SMTP to work.

From Administration → Email → SMTP it says email sent, but I don’t receive it in my inbox. In
From Administration → Email Inboxes → Send Test Email I get error user-without-verified-email
SMTP and IMAP is from AWS SES and AWS WorkMail, double checked credentials, TLS, etc.

Server Setup Information

  • Version of Rocket.Chat Server: 6.4.5
  • Operating System: Docker
  • Deployment Method: Docker
  • Number of Running Instances: 1
  • DB Replicaset Oplog:
  • NodeJS Version:
  • MongoDB Version: 5.0
  • Proxy:
  • Firewalls involved:

Any additional Information

Nothing helpful in the logs:

{"level":35,"time":"2023-11-15T16:43:47.993Z","pid":1,"hostname":"edebb21213e6","name":"API","method":"POST","url":"/api/v1/email-inbox.send-test/6554ed773d8be0ac04ee44fb","userId":"jZWP34m23FdfrjFma","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Safari/537.36","length":"0","host":"localhost:4001","referer":"http://localhost:4001/admin/email-inboxes","remoteIP":"192.168.80.1","err":{"type":"Error","message":"user-without-verified-email","stack":"Error: user-without-verified-email<br>    at server/features/EmailInbox/EmailInbox_Outgoing.ts:318:9<br>    at /app/bundle/programs/server/npm/node_modules/meteor/promise/node_modules/meteor-promise/fiber_pool.js:43:40<br> => awaited here:<br>    at Function.Promise.await (/app/bundle/programs/server/npm/node_modules/meteor/promise/node_modules/meteor-promise/promise_server.js:56:12)<br>    at app/api/server/v1/email-inbox.ts:154:4<br>    at /app/bundle/programs/server/npm/node_modules/meteor/promise/node_modules/meteor-promise/fiber_pool.js:43:40<br> => awaited here:<br>    at Function.Promise.await (/app/bundle/programs/server/npm/node_modules/meteor/promise/node_modules/meteor-promise/promise_server.js:56:12)<br>    at packages/meteor.js:367:22<br>    at Meteor.EnvironmentVariable.EVp.withValue (packages/meteor.js:1389:31)<br>    at app/api/server/api.ts:635:39<br>    at /app/bundle/programs/server/npm/node_modules/meteor/promise/node_modules/meteor-promise/fiber_pool.js:43:40"},"status":400,"responseTime":3,"msg":"user-without-verified-email"}

{"level":35,"time":"2023-11-15T16:43:50.916Z","pid":1,"hostname":"edebb21213e6","name":"API","method":"GET","url":"/api/v1/stdout.queue","userId":"jZWP34m23FdfrjFma","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Safari/537.36","host":"localhost:4001","referer":"http://localhost:4001/admin/logs","remoteIP":"192.168.80.1","status":200,"responseTime":6} 
{"level":35,"time":"2023-11-15T16:44:35.890Z","pid":1,"hostname":"edebb21213e6","name":"Meteor","method":"sendSMTPTestEmail","userId":"jZWP34m23FdfrjFma","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Safari/537.36","referer":"http://localhost:4001/admin/settings/Email","remoteIP":"192.168.80.1","instanceId":"043b9a68-a95a-4b29-ab02-eeeca182fe56"} 
{"level":35,"time":"2023-11-15T16:44:35.904Z","pid":1,"hostname":"edebb21213e6","name":"API","method":"POST","url":"/api/v1/method.call/sendSMTPTestEmail","userId":"jZWP34m23FdfrjFma","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Safari/537.36","length":"95","host":"localhost:4001","referer":"http://localhost:4001/admin/settings/Email","remoteIP":"192.168.80.1","status":200,"responseTime":14}
2

Test email from Administration → Email → SMTP arrived, but Email Inboxes still don’t work.