Direct chat error

Direct chat error “Room Not found”

Server Setup Information
Server hardware: Hypervisor
Version of Rocket.Chat Server: 4.5.3
Operating System: Ubuntu 18.04LTS
Deployment Method: docker
Number of Running Instances: 1
DB Replicaset Oplog: Enabled
NodeJS Version: 14.18.3 - x64
MongoDB Version: 5.0.6

Any additional Information

This happened to my organization too. It was after and upgrade to 4.6.0 for us.

A work around is to search via the directory (the globe icon) and they can start the direct message from there.

We then upgraded to version 4.6.1 and this seemed to fix it though I don’t know if the fix was in 4.6.1 or if it just went away after we did the upgrade…

Hopefully this helps a bit.

This was fixed on latest versions.

Can you check, please?