Closed/ private user groups and route the chat to a specific group

Community Support
1

Description

We have implemented Rocket Chat open source in our environment . Where we initiate a chat , all user agents will see the notifications and any one can pick.

Now are planning to work on user groups , where users must be grouped, and chat notification and seeing each others must only happen with in group.

Am exploring is there any out of box feature to achieve above requirement of closed groups.

Server Setup Information

  • Version of Rocket.Chat Server: Latest
  • Operating System: (Linux Docker)
  • Deployment Method: Docker
  • Number of Running Instances:
  • DB Replicaset Oplog:
  • NodeJS Version: 12.*
  • MongoDB Version:
  • Proxy: nginx
  • Firewalls involved:

Any additional Information

2

HI! Welcome to our forums.

You can separate agents by departments, and choose where the new incoming omnichannel chat will land by configuring an App, eg. Telegram, Whatsapp, etc. or, while using the widget

Also, there are some different types of queue (routing algorithm):

Thanks!

3

Appreciate the suggestion, I will try and get back