Description I switched to the next channel via sudo snap switch rocketchat-server --channel=7.x/stable and tried to refresh sudo snap refresh rocketchat-server The process got stuck with the following messages: error: cannot perform the following tasks: Run pre-refresh hook of “rocketchat-ser…

Finally I made it work again. But I had to remove rocketchat-server and install it again. Here is my workaround: First backup your data: sudo service snap.rocketchat-server.rocketchat-server stop (stop server instance) sudo service snap.rocketchat-server.rocketchat-mongo status | grep Active (ch…

You are using file storage not GridFS? Your hardware supports newer Mongo eg AVX extensions? You don’t mention what you are running it on. Check Mongo 5 compatibility.

First of it all, thank you for your reply. The MongoDB version is as follows “name”:“MongoDB Internal Client”,“version”:“5.0.15”

thank you for your suggestion. I did the snap debug mode, but I don’t see a different output. So I spare you the whole output: /snap/rocketchat-server/1634/helpers/mongo.sh: line 50: ((: {“t”:{“$date”:“2025-04-14T08:15:40.677Z”},“s”:“I”, “c”:“NETWORK”, “id”:5693100, “ctx”:“js”,“msg”:“Asio socket.…

Read the docs. Get off it, fast. Recommendations for File Upload There are two file migrator repos about. Use them. Do that before anything else. You should also run a test dump, install, restore on another box.

Also read this. [image] Can't upgrade to 7 from 6 Upgrade Help I got it to work, somehow, here is what I have done prior to setting the feature compatibility to 5.0: just for safety, a mongodump: snap run rocketchat-server.backupdb stopping the snap: snap stop rocketc…

Trying your suggestion gave me this error code: /snap/rocketchat-server/1634/helpers/mongo.sh: line 50: ((: {“t”:{“$date”:“2025-04-15T06:48:04.415Z”},“s”:“I”, “c”:“NETWORK”, “id”:5693100, “ctx”:“js”,“msg”:“Asio socket.set_option failed with std::system_error”,“attr”:{“note”:“connect (sync) TCP fa…

That’ll be a mongo upgradd issue. Thanks for posting your solution.

I thought this was clear when seeing my error “log” posts at the beginning of the thread..

Not specifically, no. Potentially lots of different issues with mongo - quick search will reveal that. Hence the questions. You have got off gridfs of course?

Can't upgrade from v6.13.0 to v7.0.0

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reetp April 14, 2025, 2:24pm 9

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Can't upgrade from v6.13.0 to v7.0.0

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