Description I switched to the next channel via sudo snap switch rocketchat-server --channel=7.x/stable and tried to refresh sudo snap refresh rocketchat-server The process got stuck with the following messages: error: cannot perform the following tasks: Run pre-refresh hook of “rocketchat-server” snap if present (run hook “pre-refresh”: :92}}} 1 : syntax error: operand expected (error token is “{“t”:{”$date":“2025-04-02T08:42:54.552Z”},“s”:“I”, “c”:“NETWORK”, “id”:5693100, “ctx”:“js”,“msg”:“Asio socket.set_option failed with std::system_error”,“attr”:{“note”:“connect (sync) TCP fast open”,“option”:{“level”:6,“name”:30,“data”:“01 00 00 00”},“error”:{“what”:“set_option: Protocol not available”,“message”:“Protocol not available”,“category”:“asio.system”,“value”:92}}} 1 “) /snap/rocketchat-server/1634/helpers/mongo.sh: line 50: ((: {“t”:{”$date":“2025-04-02T08:42:55.640Z”},“s”:“I”, “c”:“NETWORK”, “id”:5693100, “ctx”:“js”,“msg”:“Asio socket.set_option failed with std::system_error”,“attr”:{“note”:“connect (sync) TCP fast open”,“option”:{“level”:6,“name”:30,“data”:“01 00 00 00”},“error”:{“what”:“set_option: Protocol not available”,“message”:“Protocol not available”,“category”:“asio.system”,“value”:92}}} 1 : syntax error: operand expected (error token is “{“t”:{”$date":“2025-04-02T08:42:55.640Z”},“s”:“I”, “c”:“NETWORK”, “id”:5693100, “ctx”:“js”,“msg”:“Asio socket.set_option failed with std::system_error”,“attr”:{“note”:“connect (sync) TCP fast open”,“option”:{“level”:6,“name”:30,“data”:“01 00 00 00”},“error”:{“what”:“set_option: Protocol not available”,“message”:“Protocol not available”,“category”:“asio.system”,“value”:92}}} 1 “) /snap/rocketchat-server/1634/helpers/mongo.sh: line 50: ((: {“t”:{”$date":“2025-04-02T08:42:56.736Z”},“s”:“I”, “c”:“NETWORK”, “id”:5693100, “ctx”:“js”,“msg”:“Asio socket.set_option failed with std::system_error”,“attr”:{“note”:“connect (sync) TCP fast open”,“option”:{“level”:6,“name”:30,“data”:“01 00 00 00”},“error”:{“what”:“set_option: Protocol not available”,“message”:“Protocol not available”,“category”:“asio.system”,“value”:92}}} 1 : syntax error: operand expected (error token is “{“t”:{”$date":“2025-04-02T08:42:56.736Z”},“s”:“I”, “c”:“NETWORK”, “id”:5693100, “ctx”:“js”,“msg”:“Asio socket.set_option failed with std::system_error”,“attr”:{“note”:“connect (sync) TCP fast open”,“option”:{“level”:6,“name”:30,“data”:“01 00 00 00”},“error”:{“what”:“set_option: Protocol not available”,“message”:“Protocol not available”,“category”:“asio.system”,“value”:92}}} 1 “) /snap/rocketchat-server/1634/helpers/mongo.sh: line 50: ((: {“t”:{”$date":“2025-04-02T08:42:57.835Z”},“s”:“I”, “c”:“NETWORK”, “id”:5693100, “ctx”:“js”,“msg”:“Asio socket.set_option failed with std::system_error”,“attr”:{“note”:“connect (sync) TCP fast open”,“option”:{“level”:6,“name”:30,“data”:“01 00 00 00”},“error”:{“what”:“set_option: Protocol not available”,“message”:“Protocol not available”,“category”:“asio.system”,“value”:92}}} 1 : syntax error: operand expected (error token is “{“t”:{”$date":“2025-04-02T08:42:57.835Z”},“s”:“I”, “c”:“NETWORK”, “id”:5693100, “ctx”:“js”,“msg”:“Asio socket.set_option failed with std::system_error”,“attr”:{“note”:“connect (sync) TCP fast open”,“option”:{“level”:6,“name”:30,“data”:“01 00 00 00”},“error”:{“what”:“set_option: Protocol not available”,“message”:“Protocol not available”,“category”:“asio.system”,“value”:92}}} 1 “) /snap/rocketchat-server/1634/helpers/mongo.sh: line 50: ((: {“t”:{”$date":“2025-04-02T08:42:58.915Z”},“s”:“I”, “c”:“NETWORK”, “id”:5693100, “ctx”:“js”,“msg”:“Asio socket.set_option failed with std::system_error”,“attr”:{“note”:“connect (sync) TCP fast open”,“option”:{“level”:6,“name”:30,“data”:“01 00 00 00”},“error”:{“what”:“set_option: Protocol not available”,“message”:“Protocol not available”,“category”:“asio.system”,“value”:92}}} 1 : syntax error: operand expected (error token is “{“t”:{”$date":“2025-04-02T08:42:58.915Z”},“s”:“I”, “c”:“NETWORK”, “id”:5693100, “ctx”:“js”,“msg”:“Asio socket.set_option failed with std::system_error”,“attr”:{“note”:“connect (sync) TCP fast open”,“option”:{“level”:6,“name”:30,“data”:“01 00 00 00”},“error”:{“what”:“set_option: Protocol not available”,“message”:“Protocol not available”,“category”:“asio.system”,“value”:92}}} 1 “) /snap/rocketchat-server/1634/helpers/mongo.sh: line 50: ((: {“t”:{”$date":“2025-04-02T08:43:00.001Z”},“s”:“I”, “c”:“NETWORK”, “id”:5693100, “ctx”:“js”,“msg”:“Asio socket.set_option failed with std::system_error”,“attr”:{“note”:“connect (sync) TCP fast open”,“option”:{“level”:6,“name”:30,“data”:“01 00 00 00”},“error”:{“what”:“set_option: Protocol not available”,“message”:“Protocol not available”,“category”:“asio.system”,“value”:92}}} 1 : syntax error: operand expected (error token is “{“t”:{”$date":“2025-04-02T08:43:00.001Z”},“s”:“I”, “c”:“NETWORK”, “id”:5693100, “ctx”:“js”,“msg”:“Asio socket.set_option failed with std::system_error”,“attr”:{“note”:“connect (sync) TCP fast open”,“option”:{“level”:6,“name”:30,“data”:“01 00 00 00”},“error”:{“what”:“set_option: Protocol not available”,“message”:“Protocol not available”,“category”:“asio.system”,“value”:92}}} 1 “) /snap/rocketchat-server/1634/helpers/mongo.sh: line 50: ((: {“t”:{”$date":“2025-04-02T08:43:01.100Z”},“s”:“I”, “c”:“NETWORK”, “id”:5693100, “ctx”:“js”,“msg”:“Asio socket.set_option failed with std::system_error”,“attr”:{“note”:“connect (sync) TCP fast open”,“option”:{“level”:6,“name”:30,“data”:“01 00 00 00”},“error”:{“what”:“set_option: Protocol not available”,“message”:“Protocol not available”,“category”:“asio.system”,“value”:92}}} 1 : syntax error: operand expected (error token is “{“t”:{”$date":“2025-04-02T08:43:01.100Z”},“s”:“I”, “c”:“NETWORK”, “id”:5693100, “ctx”:“js”,“msg”:“Asio socket.set_option failed with std::system_error”,“attr”:{“note”:“connect (sync) TCP fast open”,“option”:{“level”:6,“name”:30,“data”:“01 00 00 00”},“error”:{“what”:“set_option: Protocol not available”,“message”:“Protocol not available”,“category”:“asio.system”,“value”:92}}} 1 “) /snap/rocketchat-server/1634/helpers/mongo.sh: line 50: ((: {“t”:{”$date":“2025-04-02T08:43:02.226Z”},“s”:“I”, “c”:“NETWORK”, “id”:5693100, “ctx”:“js”,“msg”:“Asio socket.set_option failed with std::system_error”,“attr”:{“note”:“connect (sync) TCP fast open”,“option”:{“level”:6,“name”:30,“data”:“01 00 00 00”},“error”:{“what”:“set_option: Protocol not available”,“message”:“Protocol not available”,“category”:“asio.system”,“value”:92}}} 1 : syntax error: operand expected (error token is “{“t”:{”$date":“2025-04-02T08:43:02.226Z”},“s”:“I”, “c”:“NETWORK”, “id”:5693100, “ctx”:“js”,“msg”:“Asio socket.set_option failed with std::system_error”,“attr”:{“note”:“connect (sync) TCP fast open”,“option”:{“level”:6,“name”:30,“data”:“01 00 00 00”},“error”:{“what”:“set_option: Protocol not available”,“message”:“Protocol not available”,“category”:“asio.system”,“value”:92}}} 1 “) /snap/rocketchat-server/1634/helpers/mongo.sh: line 50: ((: {“t”:{”$date":“2025-04-02T08:43:03.316Z”},“s”:“I”, “c”:“NETWORK”, “id”:5693100, “ctx”:“js”,“msg”:“Asio socket.set_option failed with std::system_error”,“attr”:{“note”:“connect (sync) TCP fast open”,“option”:{“level”:6,“name”:30,“data”:“01 00 00 00”},“error”:{“what”:“set_option: Protocol not available”,“message”:“Protocol not available”,“category”:“asio.system”,“value”:92}}} 1 : syntax error: operand expected (error token is “{“t”:{”$date":“2025-04-02T08:43:03.316Z”},“s”:“I”, “c”:“NETWORK”, “id”:5693100, “ctx”:“js”,“msg”:“Asio socket.set_option failed with std::system_error”,“attr”:{“note”:“connect (sync) TCP fast open”,“option”:{“level”:6,“name”:30,“data”:“01 00 00 00”},“error”:{“what”:“set_option: Protocol not available”,“message”:“Protocol not available”,“category”:“asio.system”,“value”:92}}} 1 “) /snap/rocketchat-server/1634/helpers/mongo.sh: line 50: ((: {“t”:{”$date":“2025-04-02T08:43:04.407Z”},“s”:“I”, “c”:“NETWORK”, “id”:5693100, “ctx”:“js”,“msg”:“Asio socket.set_option failed with std::system_error”,“attr”:{“note”:“connect (sync) TCP fast open”,“option”:{“level”:6,“name”:30,“data”:“01 00 00 00”},“error”:{“what”:“set_option: Protocol not available”,“message”:“Protocol not available”,“category”:“asio.system”,“value”:92}}} 1 : syntax error: operand expected (error token is “{“t”:{”$date":“2025-04-02T08:43:04.407Z”},“s”:“I”, “c”:“NETWORK”, “id”:5693100, “ctx”:“js”,“msg”:“Asio socket.set_option failed with std::system_error”,“attr”:{“note”:“connect (sync) TCP fast open”,“option”:{“level”:6,“name”:30,“data”:“01 00 00 00”},“error”:{“what”:“set_option: Protocol not available”,“message”:“Protocol not available”,“category”:“asio.system”,“value”:92}}} 1 “) /snap/rocketchat-server/1634/helpers/mongo.sh: line 50: ((: {“t”:{”$date":“2025-04-02T08:43:05.499Z”},“s”:“I”, “c”:“NETWORK”, “id”:5693100, “ctx”:“js”,“msg”:“Asio socket.set_option failed with std::system_error”,“attr”:{“note”:“connect (sync) TCP fast open”,“option”:{“level”:6,“name”:30,“data”:“01 00 00 00”},“error”:{“what”:“set_option: Protocol not available”,“message”:“Protocol not available”,“category”:“asio.system”,“value”:92}}} 1 : syntax error: operand expected (error token is “{“t”:{”$date":“2025-04-02T08:43:05.499Z”},“s”:“I”, “c”:“NETWORK”, “id”:5693100, “ctx”:“js”,“msg”:“Asio socket.set_option failed with std::system_error”,“attr”:{“note”:“connect (sync) TCP fast open”,“option”:{“level”:6,“name”:30,“data”:“01 00 00 00”},“error”:{“what”:“set_option: Protocol not available”,“message”:“Protocol not available”,“category”:“asio.system”,“value”:92}}} 1 “) /snap/rocketchat-server/1634/helpers/mongo.sh: line 50: ((: {“t”:{”$date":“2025-04-02T08:43:06.580Z”},“s”:“I”, “c”:“NETWORK”, “id”:5693100, “ctx”:“js”,“msg”:“Asio socket.set_option failed with std::system_error”,“attr”:{“note”:“connect (sync) TCP fast open”,“option”:{“level”:6,“name”:30,“data”:“01 00 00 00”},“error”:{“what”:“set_option: Protocol not available”,“message”:“Protocol not available”,“category”:“asio.system”,“value”:92}}} 1 : syntax error: operand expected (error token is “{“t”:{”$date":“2025-04-02T08:43:06.580Z”},“s”:“I”, “c”:“NETWORK”, “id”:5693100, “ctx”:“js”,“msg”:“Asio socket.set_option failed with std::system_error”,“attr”:{“note”:“connect (sync) TCP fast open”,“option”:{“level”:6,“name”:30,“data”:“01 00 00 00”},“error”:{“what”:“set_option: Protocol not available”,“message”:“Protocol not available”,“category”:“asio.system”,“value”:92}}} 1 ") [ERROR] mongod server start wait timed out [ERROR] pre refresh migration script /snap/rocketchat-server/1634/migrations/pre_refresh/feature_compatibity/00-adopt_version.sh -----) Any suggestions how to proceed? Server Setup Information Version of Rocket.Chat Server: 6.13.0 (community version) Operating System: Ubuntu 22.04 Deployment Method: snap Number of Running Instances: DB Replicaset Oplog: NodeJS Version: How to find on snap? MongoDB Version: How to find on snap? Proxy: nginx/caddy Firewalls involved: ufw

Finally I made it work again. But I had to remove rocketchat-server and install it again. Here is my workaround: First backup your data: sudo service snap.rocketchat-server.rocketchat-server stop (stop server instance) sudo service snap.rocketchat-server.rocketchat-mongo status | grep Active (check if mongo instance is still running) sudo snap run rocketchat-server.backupdb (backup the data) mv /var/snap/rocketchat-server/common/backup/rocketchat_backup_[timestamp].tar.gz /home/[user]/ (important step, move the backup file to any other location, replace [placeholders] with your corresponding inputs) when the backup was successful, you can remove the rocketchat-server snap: sudo snap remove rocketchat-server --purge (the “–purge” parameter was very important for me, without it didn’t work) when it was successful, you can follow the new installation of the rocketchat-server and restore of the database backup as described here: Deploy with Snaps I am now on the latest release. (keep in mind, that all users have to relogin again)

You are using file storage not GridFS? Your hardware supports newer Mongo eg AVX extensions? You don’t mention what you are running it on. Check Mongo 5 compatibility.

First of it all, thank you for your reply. The MongoDB version is as follows “name”:“MongoDB Internal Client”,“version”:“5.0.15”

thank you for your suggestion. I did the snap debug mode, but I don’t see a different output. So I spare you the whole output: /snap/rocketchat-server/1634/helpers/mongo.sh: line 50: ((: {“t”:{“$date”:“2025-04-14T08:15:40.677Z”},“s”:“I”, “c”:“NETWORK”, “id”:5693100, “ctx”:“js”,“msg”:“Asio socket.set_option failed with std::system_error”,“attr”:{“note”:“connect (sync) TCP fast open”,“option”:{“level”:6,“name”:30,“data”:“01 00 00 00”},“error”:{“what”:“set_option: Protocol not available”,“message”:“Protocol not available”,“category”:“asio.system”,“value”:92}}} 1 : syntax error: operand expected (error token is “{“t”:{”$date":“2025-04-14T08:15:40.677Z”},“s”:“I”, “c”:“NETWORK”, “id”:5693100, “ctx”:“js”,“msg”:“Asio socket.set_option failed with std::system_error”,“attr”:{“note”:“connect (sync) TCP fast open”,“option”:{“level”:6,“name”:30,“data”:“01 00 00 00”},“error”:{“what”:“set_option: Protocol not available”,“message”:“Protocol not available”,“category”:“asio.system”,“value”:92}}} 1 ")

Read the docs. Get off it, fast. Recommendations for File Upload There are two file migrator repos about. Use them. Do that before anything else. You should also run a test dump, install, restore on another box.

Also read this. [image] Can't upgrade to 7 from 6 Upgrade Help I got it to work, somehow, here is what I have done prior to setting the feature compatibility to 5.0: just for safety, a mongodump: snap run rocketchat-server.backupdb stopping the snap: snap stop rocketchat-server refreshing diretly to a new channel: snap refresh rocketchat-server --channel=7.x/stable console output: rocketchat-server (7.x/stable) 7.0.0 von Rocket.Chat (rocketchat✓) aufgefrischt restarting rocketchat-server snap start rocketchat-server Seems to be running, for some s…

Trying your suggestion gave me this error code: /snap/rocketchat-server/1634/helpers/mongo.sh: line 50: ((: {“t”:{“$date”:“2025-04-15T06:48:04.415Z”},“s”:“I”, “c”:“NETWORK”, “id”:5693100, “ctx”:“js”,“msg”:“Asio socket.set_option failed with std::system_error”,“attr”:{“note”:“connect (sync) TCP fast open”,“option”:{“level”:6,“name”:30,“data”:“01 00 00 00”},“error”:{“what”:“set_option: Protocol not available”,“message”:“Protocol not available”,“category”:“asio.system”,“value”:92}}} 1 : syntax error: operand expected (error token is “{“t”:{”$date":“2025-04-15T06:48:04.415Z”},“s”:“I”, “c”:“NETWORK”, “id”:5693100, “ctx”:“js”,“msg”:“Asio socket.set_option failed with std::system_error”,“attr”:{“note”:“connect (sync) TCP fast open”,“option”:{“level”:6,“name”:30,“data”:“01 00 00 00”},“error”:{“what”:“set_option: Protocol not available”,“message”:“Protocol not available”,“category”:“asio.system”,“value”:92}}} 1 ") The snap refresh failed and there was still a mongo instance listening on port 27017 which I had to kill to be able to restart the rocketchat-server.

That’ll be a mongo upgradd issue. Thanks for posting your solution.

I thought this was clear when seeing my error “log” posts at the beginning of the thread..

Not specifically, no. Potentially lots of different issues with mongo - quick search will reveal that. Hence the questions. You have got off gridfs of course?

Can't upgrade from v6.13.0 to v7.0.0

Community Support

malou April 26, 2025, 5:32pm 16

See this. Upgrading the OS to a newer version solve the issue.

Topic		Replies	Views
Can't upgrade to 7 from 6 Upgrade Help	33	2893	April 26, 2025
Snap 2.1 Update Issues Announcements	84	16350	October 12, 2020
Error upgrading to 4.2.2 (latest stable) from 3.18.3 Community Support	14	2650	January 29, 2022
Can’t upgrade to 7 from 6.13.0. SNAP Community Support	3	242	June 22, 2026
Snap migration failed for 0.66.1 Community Support	7	2832	July 10, 2018

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Can't upgrade from v6.13.0 to v7.0.0

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